Closed

helpdesk simple fixes needed

This project received 2 bids from talented freelancers with an average bid price of $95 USD.

Get free quotes for a project like this
Employer working
Skills Required
Project Budget
$30-$100 USD
Total Bids
2
Project Description

Hello,
We are using wpxHelpdesk software on our site, we need to modify the component and add some new features
1) Currently when user creates a ticket, support staff gets the notification, we need to add the functionality that we can reply to the ticket from email notification and ticket diary in the wpxHelpdesk system gets updated. Email parser is required for this, and you can integrate with following parser
[url removed, login to view]

At the same time when user replies to the email same action should happen, any attachment is added to the ticket and so forth.

When Staff replies change status of the ticket to "In Progress"

2) Need ability to attached attachments in ticket (new ticket and existing ticket)
[url removed, login to view]
- Add allowed extension pram in the wpxHelpdesk administrator area.

3) Ability to add HTML based email templates, template and CSS will be provided
Component does have a way to handle template, but HTML style can't be stored
For example:
Dear Administrator,[breakline][breakline]A new ticket has been create with ticket number [ticketnumber] by [username].[breakline][breakline][description][breakline][breakline]

----
Instructions:
Please provide fixed quotation on each and every line item

Looking to make some money?

  • Set your budget and the timeframe
  • Outline your proposal
  • Get paid for your work

Hire Freelancers who also bid on this project

    • Forbes
    • The New York Times
    • Time
    • Wall Street Journal
    • Times Online