Closed

TELEPHONY CRM & MESSAGE MANAGEMENT SOFTWARE

This project received 8 bids from talented freelancers with an average bid price of $776 USD.

Get free quotes for a project like this
Employer working
Project Budget
$250 - $750 USD
Total Bids
8
Project Description

JOB:
A Telephony Call Clerk CRM and Information System

Budget:
Under $300 USD

LANGUAGE:
Unsure what language this would be written in? Also, I’d like to see this built as a online service center where users pay a monthly service fee for use of this software like you will see most offered on the cloud if you Google “CRM Telephony Call Data Management” however, if it’s not feasible with my clients budget than a distributable software that can be resold would be fine as well so this we can discuss.

DETAILS:
"Ever get a phone call from a client or other and you remember talking to them but just can't remember what about? This addresses and provides a solution to that problem.”

The idea is to create a software program to integrate through telephony type system where the CRM “activates” each time with all in-coming and out-going phone calls automatically popping up on the user’s PC screen quickly recognizing through caller ID the caller and pulling up their CRM information and history of messages taken so the user may know quickly who it is, what the call is probably about, remind the user of the last conversation(s), or if a new caller ask if the user wants to add their caller ID information to the CRM.

Upon any incoming call, the PC using Caller ID service can identify immediately the incoming call and even if you are working on the computer, to the side of the computer a pop-up control panel appears much like you will see if you go to [url removed, login to view] immediately identifying....
1- The caller’s phone number (if listed)
2- Name of Caller (if listed but can be added to the database if not for future calls)
3- Country, State and City or Province captured by the area code and prefix of the phone number
4- A list of conversations all which have dates and times of the last recorded calls so you immediately know what you last spoke about, the date and time you last spoke of it, and a dialog box above all conversations listed in Ascending Order by date and time so more notes can be taken while talking to the client on the phone for future reminders.
5- No restriction to making notes in this system even if you are not on the phone. In other words, I could pull up a client’s information and add notes I may have got from an email anytime I wish.
6- A button on the screen allowing the ability to "Record the Conversation" and the computer (recorded to the hard drive would record the actual conversation) so if it's important such as a bill collector, business agreement by phone, directions to or from other business persons, it's recorded onto the computer and would be categorized right in the same line of conversations whether written or recorded which would look something like this all hyperlinks that would open the message at that day and time (or recording that can be played).
Example:
07/28/13 1245 hrs. Incoming call
07/29/13 1301 hrs. Recorded message
07/30/13 0900 hrs. Manual entry


FINAL NOTES ON THIS JOB:
I have plans to expand this into a future with advanced features for a “PRO” version to be made so whom ever gets this job will also be awarded a future revision as well worth a lot more, but for now, I need help to figure out the best way to go about this.
Post your messages here of how you think this can be achieved and if you are really exceptionally confident you can do this, let me know how you plan on doing this so I know if you really know what you are doing. There are a lot of CRM's on the market all too complicated for what I want. I just want a simple conversation reminder system that pops-up on your computer screen on all in-coming calls to help remind the user of who their clients are and what they last spoke of.

Michael D Baker
Project Management USA

If you would like the .PDF of this job description, download the attachment here. Note, we are a outsourcing company and do not pay any upfront milestones. I use Freelancers Broker Service and 100% is released when the job is complete.

Looking to make some money?

  • Set your budget and the timeframe
  • Outline your proposal
  • Get paid for your work

Hire Freelancers who also bid on this project

    • Forbes
    • The New York Times
    • Time
    • Wall Street Journal
    • Times Online