Office to mobile dispatch program
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Project Budget$750 - $1500 USD
I nee a simple software that we can enter service call dispatch information, ie: customer name, service address, call back number, and type of services required. Upon entering this info into the software it will push the data to my iPhones in the field. The technician can click accept and then the office sees the call has need accepted. The software will maintain a log of every service call entered and will show a daily, weekly, monthly report of every service call.
The technician must close the service call with a call sheet number assigned that he enters. If he cannot close the service call do to additional parts needed he must click a hold button and be required to enter the reason of the hold. The report feature will show every open, closed and held service call. A daily reminder will pop up and flash for every service call that has not been closed with a call sheet number (including the held tickets)
I do not need this program to do invoicing or estimates only keep track of the information listed above.
The office computer is a windows machine running windows 7 and the service techs are using iPhones. There will be three service techs
The last item the software needs to log is the accepting technician and the time and date service was entered at the shop and hopefully timestamp when the service call has been accepted as well as closed or put on hold
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