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541988 Account Suspend Reason Audit Report

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Project Description

Hello,

Few days before our Hosting Provider Suspend our account because of Bulk Mailing (22000 Mails) from our account and one of technical staff provide us the log file process executing details

But the fact is we have just send 1200 emails between 1 to 10 Dec 2011 using PHP list mailing CMS

Now we want exact audit report how it is happened and how we can protect our all things so such suspend issue should not repeat in future.

As you now when we we saw that site is suspended it give very wrong image to visitor.

I don't know whether such audit is possible or not but if your audit report is poor then we where not able to paid for it.

In it bidder need to review following
- All CMS installed on our server in our account. (Zen Cart, Open Cart, PHP List, PHP Motion)
- How this mails send from our account.
- Ho we can protect it.
- Proper Reason as well as precaution




For more details please check following details

-----------------------------------------------------------


Hello,

During our server monitoring we have detected an issue with one of your hosting accounts, which violates our service agreement on the following point:

Email policy
The Customer understands and agrees that:

The total amount of email messages, send either by applications, scripts, webmail or email clients, should not be over 400 emails p.h. If an account is detected to send more than the stated above amount, it can be considered as endangering the overall server performance and stability and flagged for review and/or suspension.

The total amount of email messages that can be received from all email accounts on the Customer's hosting account per minute, should not exceed the amount of 80 messages per minute. If an account is detected to receive more than 80 messages per minute, it might be temporarily suspended or its MX records might be redirected, in order to preserve the server normal operations and stability. Furthermore, the total amount of recipient of single email message should not exceed 15.

'Zero tolerance' to SPAM policy

Any reported to our company case will lead to account suspension and will require further communication with our technical support team to review and resolve, nevertheless the type/tier of service used. Subject of this terms is E-mail spam, also known as unsolicited bulk Email (UBE), junk mail, or unsolicited commercial email (UCE), is the practice of sending unwanted e-mail messages, frequently with commercial content, in large quantities to an indiscriminate set of recipients and any other forms of it. TMDHosting is taking a zero tolerance stance against sending of unsolicited e-mail and other forms of spam. As spam/unsolicited email is considered any email sent via any server administrated by TMDHosting that does not comply to the CAN-SPAM Act of 2003.

As far as I can see you have sent more than 22000 emails within 24 hours:

root<>[url removed, login to view] [~]# cat /var/log/exim_mainlog | grep tgfonlin | grep 2011-12-19 | wc -l
22902

Also when we logged on the server there were the following process executing:

871383 tgfonlin 18 0 64484 1100 520 D 24.9 0.0 0:[url removed, login to view] /usr/sbin/exim -Mc 1Rcesq-003eg5-05
870595 tgfonlin 18 0 64488 1092 516 R 7.3 0.0 0:[url removed, login to view] /usr/sbin/exim -Mc 1Rcesf-003eTi-NK
871366 tgfonlin 18 0 64484 1104 520 R 2.9 0.0 0:[url removed, login to view] /usr/sbin/exim -Mc 1Rcesr-003egC-6h
871371 tgfonlin 18 0 64488 1100 520 D 2.9 0.0 0:[url removed, login to view] /usr/sbin/exim -Mc 1Rcesq-003eg6-42
860573 tgfonlin 18 0 186m 19m 7208 S 0.0 0.1 0:[url removed, login to view] lsphp5:[url removed, login to view]
870583 tgfonlin 18 0 64480 1088 516 D 0.0 0.0 0:[url removed, login to view] /usr/sbin/exim -Mc 1Rcesf-003eTX-Kk
870617 tgfonlin 18 0 64464 1092 512 D 0.0 0.0 0:[url removed, login to view] /usr/sbin/exim -Mc 1Rcesa-003dZU-2h
870621 tgfonlin 18 0 64456 1104 524 D 0.0 0.0 0:[url removed, login to view] /usr/sbin/exim -Mc 1Rcesg-003eU6-5g
870634 tgfonlin 18 0 64452 1100 524 D 0.0 0.0 0:[url removed, login to view] /usr/sbin/exim -Mc 1Rcesg-003eUN-Ag
870654 tgfonlin 18 0 64456 1104 524 D 0.0 0.0 0:[url removed, login to view] /usr/sbin/exim -Mc 1Rcesg-003eU7-61
870692 tgfonlin 18 0 64456 1104 524 D 0.0 0.0 0:[url removed, login to view] /usr/sbin/exim -Mc 1Rcesh-003eUr-2u
870706 tgfonlin 18 0 64452 1100 524 D 0.0 0.0 0:[url removed, login to view] /usr/sbin/exim -Mc 1Rcesh-003eUq-2j
871143 tgfonlin 18 0 64452 1104 528 D 0.0 0.0 0:[url removed, login to view] /usr/sbin/exim -Mc 1Rcesi-003eVY-Ci
871144 tgfonlin 18 0 64460 1096 516 D 0.0 0.0 0:[url removed, login to view] /usr/sbin/exim -Mc 1Rcesi-003eV1-QO
871151 tgfonlin 18 0 64448 1100 528 D 0.0 0.0 0:[url removed, login to view] /usr/sbin/exim -Mc 1Rcesi-003eVZ-Cv
871196 tgfonlin 18 0 64456 1104 528 D 0.0 0.0 0:[url removed, login to view] /usr/sbin/exim -Mc 1Rcesi-003eVR-7b
871199 tgfonlin 18 0 64456 1108 528 D 0.0 0.0 0:[url removed, login to view] /usr/sbin/exim -Mc 1Rcesj-003eVh-2N
871214 tgfonlin 18 0 64452 1108 528 R 0.0 0.0 0:[url removed, login to view] /usr/sbin/exim -Mc 1Rcesj-003ea3-Q4
871217 tgfonlin 18 0 64452 1108 528 D 0.0 0.0 0:[url removed, login to view] /usr/sbin/exim -Mc 1Rcesh-003eV4-F1
871219 tgfonlin 18 0 64456 1104 528 D 0.0 0.0 0:[url removed, login to view] /usr/sbin/exim -Mc 1Rcesh-003eVA-My
871222 tgfonlin 18 0 64448 1100 528 D 0.0 0.0 0:[url removed, login to view] /usr/sbin/exim -Mc 1Rcesh-003eVK-V4
871237 tgfonlin 18 0 64456 1108 528 D 0.0 0.0 0:[url removed, login to view] /usr/sbin/exim -Mc 1Rcesh-003eV2-DS
871243 tgfonlin 18 0 64484 1104 520 D 0.0 0.0 0:[url removed, login to view] /usr/sbin/exim -Mc 1Rcesh-003eUx-9e
871246 tgfonlin 18 0 64460 1096 516 D 0.0 0.0 0:[url removed, login to view] /usr/sbin/exim -Mc 1Rcesh-003eSL-Qc
871253 tgfonlin 18 0 64460 1096 516 D 0.0 0.0 0:[url removed, login to view] /usr/sbin/exim -Mc 1Rcesh-003eSC-Mn
871256 tgfonlin 18 0 64464 1104 516 D 0.0 0.0 0:[url removed, login to view] /usr/sbin/exim -Mc 1Rcesh-003eUk-O1
871259 tgfonlin 18 0 64456 1108 528 D 0.0 0.0 0:[url removed, login to view] /usr/sbin/exim -Mc 1Rcesh-003eVJ-Ut
871261 tgfonlin 18 0 64448 1100 528 D 0.0 0.0 0:[url removed, login to view] /usr/sbin/exim -Mc 1Rcesh-003eVD-Qg
871262 tgfonlin 18 0 64484 1096 520 R 0.0 0.0 0:[url removed, login to view] /usr/sbin/exim -Mc 1Rcesh-003eV0-AO
871338 tgfonlin 18 0 64488 1104 520 D 0.0 0.0 0:[url removed, login to view] /usr/sbin/exim -Mc 1Rceso-003efZ-3l
871343 tgfonlin 18 0 64452 1100 528 D 0.0 0.0 0:[url removed, login to view] /usr/sbin/exim -Mc 1Rceso-003efa-5C
871377 tgfonlin 18 0 64456 1112 528 D 0.0 0.0 0:[url removed, login to view] /usr/sbin/exim -Mc 1Rcesp-003efw-Mi
871393 tgfonlin 18 0 64488 1100 520 D 0.0 0.0 0:[url removed, login to view] /usr/sbin/exim -Mc 1Rcesq-003eg7-CT
871420 tgfonlin 18 0 64488 1104 520 D 0.0 0.0 0:[url removed, login to view] /usr/sbin/exim -Mc 1Rcesp-003efy-Rr
871423 tgfonlin 18 0 64452 1104 528 D 0.0 0.0 0:[url removed, login to view] /usr/sbin/exim -Mc 1Rcesq-003egA-Ja
872454 tgfonlin 18 0 64484 1104 520 D 0.0 0.0 0:[url removed, login to view] /usr/sbin/exim -Mc 1Rcesq-003eg8-Fo
872459 tgfonlin 18 0 64456 1108 528 D 0.0 0.0 0:[url removed, login to view] /usr/sbin/exim -Mc 1Rcesq-003eg9-Fh


If you are looking for a mailing solution you may consider purchasing a dedicated hosting server or looking for a hosting provider which provides mailing services for mass mailing campaigns or email marketing. You may review our dedicated server offers at:

[url removed, login to view]

In order to reactivate your account please porvide us with your IP address which you may preview at:

[url removed, login to view]

We will allow access to the account from that particular IP address. Note that it is highly recommended to have the website reviewed by an expert local web developer for security glitches within the script.

We will be looking forward to your reply

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