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CALL CENTER INFRASTRUCTURE COMPLETE SETUP & DIAGRAM ;PROPSAL

This project received 2 bids from talented freelancers with an average bid price of $900 USD.

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Project Budget
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Total Bids
2
Project Description

Looking to setup a calling center (800) number for a big firm:
Requirement:
set a business plan (case study) & complete infrastructure
provide proposal with all features (complete documentation, charts, diagrams, tables, cost, ...etc.)
propose system brands comparison and hardware provides
minimum requirements: Operator, CRM, IVR, voice mail, hold, call redirection, inquiry/minute capability & max load, ticket handling & reporting
price comparison and feasibility
system support and compatibilities

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