Completed

Server Going Down Almost Daily (Redeemitonline.com)

This project was successfully completed by karunakartiwari for $30 USD in 4 days.

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Project Budget
$30 USD
Completed In
4 days
Total Bids
1
Project Description

Hi, Karun. Have another project I'm hoping you can help me with. Another company I work with runs a fairly busy server (ASP/SQL Server) using a VPS service through a company called Arvixe. Over the last few weeks the server has suddenly started going down. You can get to the control panel using IP address, but no web pages will come up (just returns 404 error).

The only fix is to reboot the server and then it operates for another day or so and this process repeats. Early on we noticed that memory was registering at 125% or so. The hosting company was no help either saying they couldn't figure out why or we needed to upgrade memory.

We've now upgraded three times and it's still happening. Because it's a busy site with thousands of consumers using it, the customer service lines get jammed when it goes down and all we can do is reset.

Do you think you can figure out what the problem is? I will attach here a PDF of the communication with Arvixe so you can see their feedback or not.

The site is redeemitonline.com. The control panel is cp.redeemitonline.com. User ID is serveradmin. Password is idp2013. Let me know what else you need.

I'm posting this at $30 as a placeholder. Just let me know what actual cost is.

Thanks!

Chuck

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