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2 pages academic writing

This project is now closed with a project budget of $250 - $750 USD.

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Project Budget
$250 - $750 USD
Project Description

Service Quality Measurement

Content: Locate a client ( USA) who has a significant service component and conduct an audit using the SERVQUAL instrument. (see research by Parasuraman, Zeithaml, and Berry, 1988, find in Bb). Make recommendations to the client.

Format: Use a memo format for this project.

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