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German Email Customer Support for 1 hr each day ongoing

This project received 4 bids from talented freelancers with an average bid price of $195 USD.

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Employer working
Project Budget
$30-$250 USD
Total Bids
4
Project Description

Hello,

We are looking for a low quote around the $150 mark (we're a small company) for someone to do customer support work (from home) for our sites. You MUST speak german fluently and be able to type grammatically. French may be an additional benefit.

You will need to

1.) Answer emails via a web-based ticketing system (Kayako) or on other websites.
2.) Translate English-German-English
3.) Call customers by skype
4.) Do some admin/marketing work like: email drafting/document filling
5.) You will be required to write emails to customers to make them leave/fix feedback
6.) Updates will be required as you go through tickets/emails etc.

ONLY native German speaking with English also should apply. If you speak German also, that is a bonus.

Please bid for an average of 1 hour a day, 5 days a week, for 1 month, ongoing.

Our ticket system allows us to track the hours you work, so please ensure you can work the hours you say. We will leave a negative review if you cannot stick to a schedule or work the aforementioned hours. I have to mention this as we have had 1 previous support person from Freelancer who was really bad.

Please bid only if you can commit for a long term and if you will also be able to increase the number of hours as the need for customer support will probably increase.

Thanks.

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