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Automated call reassurance solution for the elderly

This project received 18 bids from talented freelancers with an average bid price of $2439 USD.

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Total Bids
18
Project Description

I would like to build a UK based automated care calling reassurance system to monitor the well being of elderly citizens. The high level requirements are detailed below.

For outbound calls:
• Automated scheduled calls to the service users
• The service user acknowledges the call by pressing a certain key
• The service user requests help by pressing a certain key – three predefined contacts are then called, texted and emailed on a cycle until a response is received
• No answer to a scheduled call – the call is rescheduled until the call is answered. After a predetermined number of attempts three predefined contacts are then called, texted and emailed on a cycle until a response is received
• After a predetermined amount of time if the three predefined contacts have not acknowledged the calls/texts then the situation will be escalated to an operator
• Medication and appointment reminder automated scheduled calls

For inbound calls:
• The service user will have an SOS button phone. If the SOS button is activated then the three predefined contacts are then called, texted and emailed on a cycle until a response is received
• If a response is not received in a predetermined timeframe the call will be escalated to an operator

Service configuration/setup
• Configuration for the service users (ie times of calls, predetermined contact details) to be configured online – each service user will have a home page where they can configure their call times
• Changes to the service to be configured online
• Outbound calls to be stopped/started by the service users through a simple to use IVR
• The outbound calls can either be a standard message or a specific recorded message for the individual service user
• Ability to play an advertising message in front of outbound standard or specific message
• Ability to “rotate” advertising message and keep track of the number of plays
• Online sign up for the service and payment via PayPal or credit/debit card gateway – needs to be able to take monthly recurring charge
• Operator role so that all functions can be carried out on behalf of the service user by an operator over the phone
• Suite of reports on inbound/outbound call activity, billing etc

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