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WordPress Plugin Support Rep - WordPress Dev Skills Required

This project received 25 bids from talented freelancers with an average bid price of $20 USD / hour.

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Skills Required
Project Budget
N/A
Total Bids
25
Project Description

We’re looking to add someone to our team to review and reply to inquiries and customer support tickets for our WordPress plugin WP All Import: [url removed, login to view]

You will also perform administrative and marketing assistant duties – example tasks include writing product tutorials and documentation, creating a FAQ for our website, recording product demo videos, and doing web research and data gathering.

Because you will be interacting directly with our customers, perfect written English is a requirement. Cover letters with spelling and grammar errors will be ignored.

You will interact with our plugin developer, and with me (the manager).

Most weeks the job will take 10 – 30 hours, and some weeks more.

You must be available at least five days per week. You must be available at the same times each day, although we don’t care what time that is – 2:00 PM or 2:00 AM in any time zone – your choice. Some weeks you will be expected to work 30+ hours.

Communication for this job will take place mostly via Skype and via e-mail.

The ideal candidate for this job meets the following requirements:

PHP coding knowledge.

Familiarity with XPath.

Familiarity with XML.

Highly proficient with WordPress. WordPress plugin development and debugging skills.

Professionalism and attention to detail.

Perfect written English language skills. You will be interacting directly with our customers.

Experience handling tech support for a software product before. Experience with Zendesk.

Experience as an administrative and marketing assistant.

Familiarity with affiliate marketing.

Familiarity with WooCommerce.
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