Contact Center Services is a service that involves providing customer care services, technical support and/or help desk support to customers. Its core objectives are to provide high-quality customer service, efficiently resolve and answer questions, increase customer satisfaction and create a better customer service and support system. A Contact Center Services Specialist can provide this specific specialized support. They have the capacity to analyze difficult customer service requests quickly and accurately, use their expertise to resolve a wide range of customer service issues, have an effective communication style tailored to both technical and non-technical customers, pursue continuous learning of new products, services and procedures.
Here's some projects that our expert Contact Center Services Specialist made real:
- Gathered data from the web in an organized format
- Sent messages introducing clients and services in niche websites
- Connected online customers with suitable services
- Provided assistance to customers by communicating with third party services
- Collected financial contact details of Cambridge (UK) based start-ups
- BtoB promotional messages sent via contact forms
Contact Center Services is vital for any company looking to expand their business. With a Contact Center Services Specialist's help, companies can communicate with customers more efficiently, resolve customer complains and problems better, stay up to date on the most recent products and services trends, thereby furthering their business growth, increasing customer confidence in them. So if you're looking for a specialist in this field make sure you post your requirements on Freelancer.com for our experts Contact Center Services Specialist make it happen for you!From 797 reviews, clients rate our Contact Center Services Specialists 4.8 out of 5 stars.
Hire Contact Center Services Specialists
We are a global sleep brand looking for a customer service & excellence expert to support daily operations and reporting in our Offline segment (retail), overseeing major European markets (Germany; UK; Iberia). We are looking for a Freelancer (located CEST +/- 1h time zone) with availability of 100-160h per month (5 days work 6h/8h day) in Remote with the possibility of offering an internal position by two-agreement in 3 months (we have an Office in Lisbon and Frankfurt and we work hybrid). The role will include monitoring and steering external customer service agents and tracking quality & costs. Perform reporting over claims, agent performance and costs and coordinate operational actions across teams leveraging customer insights. Implement training programs and improvement pr...