Customer Experience Jobs

I need an extra pair of hands to keep my WhatsApp line active and welcoming. Most incoming messages are straightforward product or service questions, and customers expect fast answers—ideally within moments, not hours. Your task is simple yet critical: stay logged in during the agreed shift, read each inquiry carefully, and type concise, friendly, and accurate replies right away. I will provide you with a product guide, pricing sheet, and a short FAQ so you can resolve the majority of questions on the spot. Anything outside those boundaries can be flagged for me to handle later. No sales calls, no multi-platform juggling—just focused, real-time chat on WhatsApp. Deliverables: • Live responses throughout the scheduled window • A brief daily log of handled chats and...

My Shopify storefront is already designed and live-ready; what’s missing is a correct, reliable UK-based shipping workflow. I need someone who understands Royal Mail inside out—from service mapping and rate tables to label generation and tracking—so customers see the right options at checkout and I avoid costly misquotes. Here’s the practical scope: • Create the domestic and international shipping zones that Royal Mail supports, aligning weight and parcel dimensions with the rates on their latest price guide. • Integrate Royal Mail’s API (or a proven third-party app) so labels and tracking numbers populate automatically in Shopify. • Configure dispatch cut-off times and handling-time buffers so my delivery promises stay realistic. •...

I am seeking an experienced restaurant consultant to help design and launch social media

I’m looking for a calm, courteous voice to answer my business line whenever I’m unavailable. Your sole focus will be taking clear, concise messages. Each time the phone rings you’ll: • Greet the caller warmly • Follow the brief script I’ll supply word-for-word • Note the exact reason for the call, then end the call politely I’m not asking you to transfer calls or gather full contact details—just capture why they phoned so I can prioritise my follow-ups. After each call you’ll send me the message immediately by email or chat (whichever is faster for you) so nothing slips through the cracks. Reliability, excellent spoken English, and a quiet work environment are essential. If you’re comfortable sticking to a provided script an...

Virtual Assistant – Customer Support (Remote) We run a steadily growing online business and are ready to hand over customer support to a dedicated Virtual Assistant. Your mission will be to ensure every shopper has a smooth and friendly experience—from answering pre-sale questions to resolving order issues and following up on returns or feedback. Responsibilities Monitor our shared customer support inbox during agreed working hours. Respond to customer inquiries in a warm, professional, and brand-consistent tone. Maintain response times of under 4 hours during business days whenever possible. Tag or escalate messages that require management review. Keep clear and organized conversation notes so we can track recurring issues and improve our FAQ and support resources. Tools &...

I need an extra pair of hands to keep my WhatsApp line active and welcoming. Most incoming messages are straightforward product or service questions, and customers expect fast answers—ideally within moments, not hours. Your task is simple yet critical: stay logged in during the agreed shift, read each inquiry carefully, and type concise, friendly, and accurate replies right away. I will provide you with a product guide, pricing sheet, and a short FAQ so you can resolve the majority of questions on the spot. Anything outside those boundaries can be flagged for me to handle later. No sales calls, no multi-platform juggling—just focused, real-time chat on WhatsApp. Deliverables: • Live responses throughout the scheduled window • A brief daily log of handled chats and...

I need a reliable virtual assistant to handle customer support calls during Australian business hours. The role is strictly phone-based, so confident, friendly communication and a quiet work environment are essential. You’ll be the first point of contact for our callers—answering questions, noting issues, and updating the relevant record in our cloud CRM while keeping response times short and the experience positive. I would prefer a female, as most of our callers will be mothers wanting information on our kids party and event entertainment service here in Melbourne. Basic call-handling software and a headset are required; familiarity with any standard VoIP tool is a plus. I will supply a clear knowledge base, call flow, and escalation procedures so you can get up to speed qu...

I’m commissioning a round of mystery-shopping visits to automobile dealerships throughout Delhi NCR. During each visit you will pose as an interested buyer, interact naturally with staff, and capture unbiased observations on three focus areas: how welcoming and helpful the team is, how the sales conversation is structured and followed through, and how pricing or discount information is introduced and negotiated. I’ll supply a simple brief for each location, including the name of the model you should enquire about and any scenario details that will help you blend in. After the visit, I need a concise report submitted within 24 hours that covers time-stamped narrative notes, any marketing material collected, and supporting photos when dealership policy permits. Deliverables: &b...

I need an extra pair of hands to keep my WhatsApp line active and welcoming. Most incoming messages are straightforward product or service questions, and customers expect fast answers—ideally within moments, not hours. Your task is simple yet critical: stay logged in during the agreed shift, read each inquiry carefully, and type concise, friendly, and accurate replies right away. I will provide you with a product guide, pricing sheet, and a short FAQ so you can resolve the majority of questions on the spot. Anything outside those boundaries can be flagged for me to handle later. No sales calls, no multi-platform juggling—just focused, real-time chat on WhatsApp. Deliverables: • Live responses throughout the scheduled window • A brief daily log of handled chats and...

We run a steadily growing online business and I’m ready to hand over customer support to a dedicated virtual assistant. Your core mission will be to give every shopper a smooth, friendly experience—from answering pre-sale questions and troubleshooting order issues to following up on returns or feedback. Here’s how I picture the workflow: • Monitor the shared support inbox during agreed-upon hours, respond in a warm, brand-consistent tone, and tag anything that needs my personal review. • Keep response times tight; I aim for under 4 hours on business days. • Maintain clear, dated conversation notes so we can track patterns and refine our FAQ. We already have templates and a knowledge base you can lean on, but I’m counting on your initiative...

I run a Shopify store that ships fresh meat, so every order must reach the customer within two days or less. I need the shipping settings inside Shopify configured from scratch—zones, rates, and any required apps—so customers only see UPS Expedited or UPS Overnight at checkout. My carrier of choice is UPS. I’m open to whichever method gives me the most accurate costs; if real-time rate integration is the best way to achieve that, walk me through the pros and cons and set it up. If a flat-rate or table-rate structure makes more sense, I’ll rely on your advice and implementation. Key things I expect you to handle: • Build the shipping profile for perishable . • Limit the checkout to “Expedited” (2-Day) and “Overnight” options only...

We run a steadily growing online business and I’m ready to hand over customer support to a dedicated virtual assistant. Your core mission will be to give every shopper a smooth, friendly experience—from answering pre-sale questions and troubleshooting order issues to following up on returns or feedback. Here’s how I picture the workflow: • Monitor the shared support inbox during agreed-upon hours, respond in a warm, brand-consistent tone, and tag anything that needs my personal review. • Keep response times tight; I aim for under 4 hours on business days. • Maintain clear, dated conversation notes so we can track patterns and refine our FAQ. We already have templates and a knowledge base you can lean on, but I’m counting on your initiative...

I run a Shopify store that ships fresh meat, so every order must reach the customer within two days or less. I need the shipping settings inside Shopify configured from scratch—zones, rates, and any required apps—so customers only see UPS Expedited or UPS Overnight at checkout. My carrier of choice is UPS. I’m open to whichever method gives me the most accurate costs; if real-time rate integration is the best way to achieve that, walk me through the pros and cons and set it up. If a flat-rate or table-rate structure makes more sense, I’ll rely on your advice and implementation. Key things I expect you to handle: • Build the shipping profile for perishable . • Limit the checkout to “Expedited” (2-Day) and “Overnight” options only...

Head of Customer Experience About Us We are a US-based telehealth startup launching a direct-to-consumer brand in the peptide, hormone therapy, and longevity space — serving both men and women. We operate on a monthly subscription model with a white-label clinical platform handling prescribing and fulfillment. Your job is to own the entire patient experience from the moment someone signs up to the moment they refer a friend. We are growing fast and building a lean, high-performance team. This is not a large corporate environment. You will have significant autonomy and direct access to the founder. If you thrive in taking ownership of a function and making it best-in-class, this role is for you. The Role This is a director-level position, but you are hands-on. You will work direc...

Job Description: I’m seeking a proactive Personal Assistant who can manage tasks, coordinate schedules, and communicate with clients. This role requires frequent Zoom video calls, so you must be comfortable on camera. Beyond handling work tasks, I’m looking for someone who can adapt to both a professional approach and a personable, conversational dynamic when appropriate. You should be comfortable balancing a friendly tone when it fits the situation. Responsibilities: Manage scheduling and calendar coordination Join Zoom calls with video participation as needed Conduct follow-up calls with prospective clients Nurture leads and help guide conversations toward closing deals Maintain clear communication with potential clients Track leads using a CRM or tracking sheets Send...

I’m bringing a new Technical Support Specialist onto our team to handle real-time, in-app chat conversations with our users. Your primary focus will be answering general inquiries quickly and clearly while maintaining a friendly, professional tone that reflects our brand. What you’ll do • Monitor the in-app chat queue and respond to questions within our target response time. • Guide users through basic troubleshooting steps or direct them to the appropriate self-help resources. • Capture concise, accurate notes for every conversation so future agents can see the full history. • Escalate complex technical issues to our senior engineers when needed and follow up until the user confirms the matter is resolved. • Spot recurring questions or pain points and...

Job Description: I’m seeking a proactive Personal Assistant who can manage tasks, coordinate schedules, and communicate with clients. This role requires frequent Zoom video calls, so you must be comfortable on camera. Beyond handling work tasks, I’m looking for someone who can adapt to both a professional approach and a personable, conversational dynamic when appropriate. You should be comfortable balancing a friendly tone when it fits the situation. Responsibilities: Manage scheduling and calendar coordination Join Zoom calls with video participation as needed Conduct follow-up calls with prospective clients Nurture leads and help guide conversations toward closing deals Maintain clear communication with potential clients Track leads using a CRM or tracking sheets Send...

I need a concise compilation of genuine Google-My-Business reviews for my restaurant, all drawn from customers within our local area and from Canada and USA

I need a proven closer who feels at home speaking with athletes about growing their personal brands online. Your job is simple and focused: jump on scheduled discovery calls, dig into the athlete’s social media situation, and move qualified prospects smoothly to a paid engagement with our Athlete Visibility System. During each discovery call you will: • Review the athlete’s engagement metrics, content quality, and follower-growth rate so you can tailor the conversation to real numbers rather than hype. • Position our system in clear, benefit-driven language, showing exactly how it boosts reach and sponsorship appeal. • Anticipate and neutralise the two objections that surface most often—overall cost and the time commitment they’ll need to invest&...

My team builds high-converting, fully managed websites for private clinics and other healthcare providers. What I need now is a driven sales partner who can introduce our service to new clinic owners, nurture the conversation, and close the deal. Your earnings come exclusively from commission on every sale you secure, so the ceiling is entirely up to your performance. I’m ready to activate the partnership the moment we agree, with no slow onboarding process. Here is how we’ll work together: once a week you’ll drop me a concise summary of leads contacted, calls held, and deals in progress. I’ll provide any collateral, case studies, or technical answers you need during the selling cycle. Solid spoken and written English and proven sales experience are essential&mdash...

I need a driven senior-level sales executive to operate squarely within the Sales arena. Day to day, you will be the point person for our entire revenue pipeline, guiding prospects from first touch through long-term partnership, while shaping the direction of our sales playbook. Your core responsibilities will include: • Lead generation and conversion • Client relationship management • Sales strategy and planning Although the brief is ambitious, I am open to professionals with 0-2 years of hands-on experience who can demonstrate the maturity, curiosity, and resilience usually expected from more seasoned talent. Proficiency with common CRM platforms and a knack for data-guided decision making will help you succeed here. If you can show me recent wins that prove you...

I run a multi family property-management portfolio and want every incoming call handled seamlessly in both English and Spanish. You will log in remotely to our phone system and AppFolio account, greet tenants and prospects fluently in either language, and resolve or route the issue on the first call whenever possible. Day-to-day you will be taking leasing inquiries, opening and updating maintenance requests, collecting rent over the phone, and calmly fielding the occasional tenant complaint. All notes, follow-ups, and status changes must be recorded inside AppFolio so my onsite team always has real-time context. Fluent, confident communication in Spanish and English is essential; conversational or basic levels won’t be enough for the volume and variety of calls we receive. D...

We are looking for participants from the **USA, UK, and Canada** to help with a simple task related to an **Etsy listing**. The task is straightforward and will take only a few minutes to complete. You will be asked to go through a short process on Etsy and share your experience. Requirements: • Must be located in **USA, UK, or Canada** • Ability to complete the task carefully and follow instructions This is a quick and easy task. Clear instructions will be provided after hiring. If you are interested, please apply and mention your **country and Etsy experience** in your proposal.

I want to decrease the ratings star of one store in google

I’ve spent the past three years driving growth for creative-industry brands and recently lifted sales 30 % in just four months through targeted digital marketing. The next priority is tightening our client-retention engine for our roster of small-business partners, and that’s where I need your expertise. Right now I have a basic CRM workflow, periodic check-ins, and some ad-hoc loyalty perks, but churn is still higher than I’d like. I’m looking for a specialist who lives and breathes client management—specifically retention—to audit what we’re doing, spot the leaks, and build out a repeatable system that keeps our small-business clients engaged well beyond the first project. Key objectives • Diagnose drop-off points inside our current pi...

I need a Mailchimp expert to build a brand-new automated email series focused on upselling and cross-selling our products. The flow should trigger immediately after a customer’s first purchase, guide them through complementary items, and keep engagement high without feeling pushy. Here is what I have in mind: • Map a three-to-five-email journey inside Mailchimp’s Customer Journey Builder, including timing, segmentation rules, and goals. • Write or refine the copy and subject lines so each message feels on-brand and persuasive. • Design simple, mobile-friendly templates that match our current style guidelines. • Configure product recommendations, dynamic content blocks, and merge tags so each subscriber sees items relevant to their purchase history...

We are seeking an experienced Microsoft Azure / AI developer or development team to build a secure AI Voice Agent that can interact with customers over the phone. The system must be designed to meet HIPAA (U.S.) and PIPEDA (Canada) privacy and security requirements and must be built exclusively using Microsoft technologies. The AI Voice Agent will handle phone conversations with customers, allowing them to book, manage, and cancel appointments, as well as answer general questions about our company. The system must also send SMS confirmations after appointments are booked or modified. Core Features The AI Voice Agent should be able to: Answer incoming phone calls Conduct natural voice conversations with customers Book appointments Reschedule or modify appointments Cancel appointment...

I'm looking for an experienced fast food manager to consult on improving our customer service strategies, with a focus on staff training. Key Areas of Focus: - Developing a robust conflict resolution training program for our staff. Ideal Skills and Experience: - Proven background in fast food management - Expertise in customer service strategies - Experience in designing and implementing staff training programs, particularly in conflict resolution

During our 7 AM – 3 PM (Philippines time) shift I need all incoming website chats handled promptly, accurately, and in a consistently friendly tone. You will: • greet visitors within seconds of a new chat popping up • answer product and policy questions in clear English • follow the step-by-step reference guide I provide so every response matches our brand voice • juggle several conversations at once—being very comfortable with multiple chats is essential • log each resolved case in the CRM before closing the day Because the role is process-driven, prior customer-support experience is not required; I will walk you through everything from A to Z during paid training. Stable internet and reliable power on your side are the only technical must-ha...

During our 7 AM – 3 PM (Philippines time) shift I need all incoming website chats handled promptly, accurately, and in a consistently friendly tone. You will: • greet visitors within seconds of a new chat popping up • answer product and policy questions in clear English • follow the step-by-step reference guide I provide so every response matches our brand voice • juggle several conversations at once—being very comfortable with multiple chats is essential • log each resolved case in the CRM before closing the day Because the role is process-driven, prior customer-support experience is not required; I will walk you through everything from A to Z during paid training. Stable internet and reliable power on your side are the only technical must-ha...

I need an experienced operations professional to take day-to-day control of our proprietary e-commerce marketplace. Your immediate remit is to streamline processes, keep stock flowing, and ensure every customer receives prompt, accurate service from checkout to delivery. Key focus areas • Inventory management • Customer service • Order fulfillment Within inventory management you should already be comfortable with: • Supply chain logistics • Inventory forecasting • Seller onboarding You’ll work closely with me and our small dev team, translating operational needs into clear workflows inside our existing ERP and help-desk tools. That means setting reorder points that balance cash flow and availability, mapping carrier cut-off times to ou...

I want to put a structured, reliable system in place to capture and showcase genuine customer reviews on my website and across the big external platforms. Right now nothing is connected, so the first step is choosing (or confirming) the best mix of channels—Google Reviews, Facebook, Yelp, or any others you feel make sense—and then integrating them cleanly into the site. Here’s how I picture the flow: • Audit the current website (WordPress) and any plugins or apps already installed • Recommend the review tool or combination of tools that can fetch, verify, and display reviews in one dashboard • Configure widgets / API connections so new reviews published on Google or Facebook appear automatically on the site and vice-versa • Set up the outreach ...

I’m looking for an energetic, knowledgeable assistant (better live in Las Vegas) to work alongside me at this year’s JCK show. Our booth focuses on loose gems and stones, and I need someone who can keep visitors engaged, answer detailed product questions, and smoothly handle sales transactions on the spot. You’ll be the first point of contact for buyers, so confident communication, a solid grasp of gem terminology, and prior retail or trade-show sales experience are essential. What success looks like for me: • Visitors receive clear, accurate answers about each stone’s cut, color and pricing. • Transactions are processed quickly with zero payment errors. • A brief end-of-day summary of sales and promising leads is handed over before we leave t...

I need an English-speaking chat agent who can stay online during standard business hours to greet visitors, answer product questions, and resolve or escalate issues in real time. You will work exclusively through our existing live-chat widget; if you already know tools such as Zendesk Chat, Intercom, or LiveChat, you’ll be productive from day one. My priorities are speed, accuracy, and a friendly tone that reflects our brand voice. Typical conversations involve order status checks, basic troubleshooting, and guiding prospects toward the right product. When a question falls outside the provided knowledge base, you’ll tag the chat and pass it to the appropriate internal team so the customer never feels abandoned. We are providing A-z guidance Accepting Junior Positions too De...

[Please include "I have an address in the United States" in the first line of your response to show that you have read and fully understood the requirements]. Hello, We are conducting structured e-commerce customer experience research focused on the online purchasing process, delivery timelines, packaging quality, and product condition upon arrival. If selected, full instructions will be provided after the contract is in place. We look forward to your proposal!

My Google Maps business profile has been hit with more than ten fake reviews that are dragging down our rating and eroding customer trust. I need someone who has provable experience appealing and removing illegitimate feedback through Google Business Profile support channels, documentation, and policy citations. You’ll be responsible for identifying each fake comment, preparing the evidence that demonstrates policy violations, opening and following up on appeals, and confirming each review’s removal in the dashboard. Once the job is complete I expect to see our public star rating recalculated with the offending posts gone and a short summary of the steps you took so I can replicate them in the future if needed. Please share a brief note on similar removal successes you’...

I’m rolling out a new Soundbox device and need an experienced field-sales partner to place it in retail stores, kiosks, and other high-footfall outlets. Your mission is strictly product distribution: opening doors, securing shelf space, and making sure each location is stocked and ready to sell. What I expect from you • Map and prioritise retail prospects in the assigned territory • Visit decision-makers in person, pitch the Soundbox value proposition, and close placement agreements • Arrange initial orders, coordinate restocks, and handle basic merchandising so the device stands out on-site • Submit concise visit and sales reports (spreadsheet or CRM export) at the end of each week so I can track uptake and velocity Results that count I’ll measu...

I need a complete IVR built and configured to streamline our customer-support line. The system must greet callers, then automatically route each call to one of five departments through a simple, voice-prompt menu. In addition to this core routing, I also want the IVR to trigger bulk messages (SMS or WhatsApp blasts) and hook directly into Meta Business Suite so our phone flows, social inbox, and chat automations all stay in sync. You are free to choose the underlying platform—Asterisk, FreePBX, Twilio, or a comparable cloud service—so long as it supports reliable call routing, bulk-messaging APIs, and Meta’s official integrations. If a ready-made template speeds things up, that is fine; the voice prompts, language, and menu logic must still be customised to our brand. D...

We’re currently looking for skateboarders to teach skateboarding in Penrith, NSW, Werrington, NSW, and nearby cities. Lessons are scheduled when you’re available, mostly weekday evenings and weekends. This is a perfect part-time job. ⸻ Requirements • Legal working age • Personal cell phone • Comfortable working directly with clients No teaching experience required — we train you. ⸻ Pay • Paid per lesson • Pay varies based on: • Distance traveled • Skill level • Lesson length

I need a proactive salesperson who can own the entire B2C cycle for our elevator company. Your focus will be on finding fresh consumer leads, guiding each prospect through the decision process, closing the sale, and staying in touch after installation to secure long-term satisfaction and referrals. A background in manufacturing or other industrial products is important because you will be translating technical features into everyday benefits for non-technical buyers. If you already thrive in CRM-driven environments and feel comfortable with tools like HubSpot, Salesforce, Zoho, LinkedIn, and email outreach platforms, you will be up to speed quickly. Success metrics are straightforward: the volume and quality of leads you generate, your conversion rate, and the satisfaction scores you doc...

Saya membutuhkan seorang profesional customer support yang mampu melayani orang-orang secara ramah, cepat, dan akurat. Fokus utama Anda adalah memberikan dukungan pelanggan (customer support) melalui saluran online—chat, email, atau media sosial—dengan bahasa yang sopan serta solusi yang jelas. Tugas utama: • Menanggapi pertanyaan pelanggan dengan respon maksimal 5 menit saat jam kerja. • Mencatat setiap interaksi di dashboard kami (Zendesk atau alat serupa) agar mudah ditindaklanjuti. • Memberikan penjelasan singkat dan mudah dipahami atas masalah umum, serta meneruskan kasus kompleks ke tim terkait. • Menyusun ringkasan laporan harian tentang isu, tren, dan saran perbaikan pengalaman pengguna. Anda bebas menggunakan gaya komunikasi hangat tetapi pr...

Saya membutuhkan seorang admin online yang fokus pada pelayanan pelanggan. Tugas utama Anda adalah membalas chat atau pesan dari pengguna secara cepat, sopan, dan tepat sasaran. Ruang lingkup kerja: • Menangani seluruh percakapan masuk di platform chat yang kami tentukan. • Memberi jawaban informatif, ramah, sekaligus menjaga konsistensi nada merek. • Mencatat pertanyaan berulang serta masukan pelanggan ke lembar kerja sederhana agar tim bisa menindaklanjuti. • Mengeskalasi kasus khusus atau sensitif sesuai panduan internal. Saya menghargai ketepatan waktu, kejelasan komunikasi, dan komitmen menyelesaikan tugas sesuai jadwal yang disepakati. Jika Anda teliti, terbiasa bekerja mandiri, dan memang ahli di bidang admin online serta pelayanan pelanggan, saya menant...

Necesito incorporar a alguien que pueda encargarse del chat en vivo los sábados y domingos, cubriendo unas pocas horas en cada jornada. Todo el soporte será en español y se centrará en tres frentes: • Programación de servicios para nuestros clientes. • Soporte técnico inicial sobre productos y plataforma. • Respuesta a consultas generales que lleguen por el chat. Trabajo 100 % remoto: solo requiero que mantengas conexión estable, buena redacción en español y soltura usando herramientas típicas de atención como Zendesk, Intercom o similares. Valoraré experiencia previa en centros de contacto, pero lo más importante es la capacidad de resolver rápidamente y mantener un tono...

Saya ingin membeli pakaian dengan uang saya sendiri dan memakainya saat bersantai di ruang tamu. Agar dana saya cukup, saya butuh bantuan untuk: • Mendata pilihan pakaian yang nyaman dan cocok dipakai di ruang tamu—misalnya loungewear, kaos, atau set piyama santai. • Mencari diskon, kode voucher, atau penawaran khusus terbaik dari marketplace populer, toko online resmi, dan promo kartu/kasback. • Membandingkan harga, ongkir, dan kebijakan retur sehingga saya bisa memilih opsi paling hemat. Kirimkan dalam satu dokumen ringkas berisi tautan langsung ke produk, harga sebelum–sesudah diskon, syarat promo, serta rekomendasi akhir yang menurut Anda paling menguntungkan. Saya akan mengecek, memilih, lalu segera checkout.

Saya membutuhkan seorang admin online yang fokus pada pelayanan pelanggan. Tugas utama Anda adalah membalas chat atau pesan dari pengguna secara cepat, sopan, dan tepat sasaran. Ruang lingkup kerja: • Menangani seluruh percakapan masuk di platform chat yang kami tentukan. • Memberi jawaban informatif, ramah, sekaligus menjaga konsistensi nada merek. • Mencatat pertanyaan berulang serta masukan pelanggan ke lembar kerja sederhana agar tim bisa menindaklanjuti. • Mengeskalasi kasus khusus atau sensitif sesuai panduan internal. Saya menghargai ketepatan waktu, kejelasan komunikasi, dan komitmen menyelesaikan tugas sesuai jadwal yang disepakati. Jika Anda teliti, terbiasa bekerja mandiri, dan memang ahli di bidang admin online serta pelayanan pelanggan, saya menant...

Uzaktan çalışma sisteminde faaliyet gösteren bahis firmamızın Canlı Destek ve Çağrı Merkezi birimlerinde görevlendirilmek üzere ekip arkadaşları arıyoruz. Genel Nitelikler 20–35 yaş aralığında Türkçeyi yazılı ve sözlü olarak iyi derecede kullanabilen Pozisyon Bilgileri Canlı Destek Personeli Müşterilere bilgisayar üzerinden canlı chat sistemi aracılığıyla yazılı destek sağlanır. Günlük çalışma süresi 9 saattir ve bu süreye 1 saat yemek molası dahildir. 3 farklı vardiya bulunmaktadır. Yoğun dönemlerde ücretli fazla mesai yapılabilir. Maaş sabittir, pozisyon yükselmesi haricinde yılda 2 kez zam uygulanır. Ortalama aylık kazanç eğitim sürecinde 28.500₺, eğitim tama...

Saya membutuhkan satu admin chat yang sigap menjawab pesan masuk di WhatsApp. Mayoritas pertanyaan yang akan Anda terima bersifat umum, jadi saya mengharapkan balasan yang sopan, jelas, dan cepat. Tugas utama: • Menjawab setiap chat secara real-time selama jam operasional yang kita sepakati. • Menyertakan informasi harga dan ketersediaan produk/layanan dalam setiap balasan bila relevan. • Mencatat FAQ baru agar saya dapat memperbarui panduan jawaban. Saya mengutamakan WhatsApp untuk saat ini, namun fleksibel jika nantinya perlu diperluas ke platform lain. Harap cantumkan pengalaman Anda menangani customer service daring dan perkiraan kecepatan respons yang dapat Anda jaga.

Quero estruturar uma ação de prospecção ativa totalmente focada em recuperar o crédito dos meus clientes que se encontram negativados. Preciso que o profissional: • Elabore um roteiro de abordagem empático e persuasivo que gere confiança logo no primeiro contato. • Faça os contatos por telefone, e-mail, redes sociais e WhatsApp, mantendo registro claro de cada tentativa e resposta. • Acompanhe métricas de conversão, objeções mais frequentes e principais gatilhos de confiança, apresentando relatórios semanais. • Sugira ajustes contínuos na comunicação para aumentar o índice de clientes que regularizam sua situação. Valorizo i...

Saya mencari seorang admin yang dapat mengambil alih dukungan pelanggan melalui live chat untuk bisnis saya. Fokus utsamanya adalah menjawab pertanyaan pelanggan secara cepat, sopan, dan akurat sepanjang jam kerja yang akan kita sepakati bersama. Tugas utama: • Menangani semua sesi live chat, mulai dari sapaan awal hingga penyelesaian masalah atau eskalasi. • Menyediakan dukungan pelanggan dalam beberapa bahasa—minimal Bahasa Indonesia dan Inggris; bahasa tambahan menjadi nilai plus. • Mencatat setiap interaksi penting di dashboard yang kami gunakan (mis. Zendesk, Freshchat, atau platform serupa) agar tim lain bisa menindaklanjuti. • Melaporkan tren pertanyaan berulang dan memberi saran perbaikan pada FAQ atau alur layanan. Saya mengutamakan freelancer yang: &bu...