VoIP Jobs

Title: Voice AI Setup Specialist (Retell AI + Twilio): Get In Early With a Fast-Growing Team Voice by Lila gives apartment communities an AI voice assistant that answers after-hours leasing and maintenance calls. We're growing quickly across the country, and we're building the core team now. We close the clients and supply the phone number, templates, and test scripts. You handle the setup. Each client is one sitting of about 4–5 hours: 30-minute kickoff call with the property's main contact Connect the number we provide in Twilio and Retell Fill in our agent template with the property's details Help the client forward after-hours calls to Lila Run our test checklist and make small fixes Go live Plus one 30-minute check of call recordings on day 7. That's i...

AI-Powered IVR to Empirix Hammer Script Automation I am looking for an experienced automation developer to build a tool that can convert manual IVR call recordings into automated Empirix Hammer test scripts. Currently, I test Google Dialogflow CX conversational IVR systems by making manual calls, verifying responses, and then manually creating test scripts in Empirix Hammer On-Demand QA. My goal is to automate this script creation process as much as possible. Project Requirements 1. Accept a complete manual IVR call recording or transcript as input. 2. Identify the IVR prompts and caller responses separately. 3. Detect caller voice inputs, DTMF presses, and pauses. 4. Convert the conversation into corresponding Empirix Hammer actions, including: * Place Call * Hear Voice * S...

I need a confident, upbeat cold-caller to reach out directly to remodeler business owners and secure booked calls with my team. Scope – Place outbound calls to remodeler CEOs and decision-makers. – Briefly introduce our remodeling growth offer and its key benefits. – Handle basic objections and steer each conversation toward locking in an appointment on our shared calendar. Success looks like a steady flow of qualified, confirmed appointments. I will supply the call script, scheduling link, and any talking points you need; you bring the persuasive phone skills and consistent follow-through. If you have a proven record of booking appointments through cold outreach, let’s talk.

## Project Overview We are seeking a reliable, detail-oriented Virtual Assistant based in the United States to assist with inbound customer service calls, email management, appointment scheduling, and general administrative tasks. This is a long-term, part-time opportunity requiring approximately **15–20 hours per month initially**, with the potential for additional hours based on business needs and performance. The ideal candidate has excellent English communication skills, previous customer support experience, and the ability to handle routine customer inquiries professionally. ## Key Responsibilities **1. Inbound Customer Support** - Answer incoming customer inquiries through our VoIP phone system during scheduled working hours. - Assist customers with order status updates, b...

I’m looking for a customer-focused professional to become the first point of contact for my logistics and shipping customers. You will handle incoming questions, track down answers quickly, and turn potential frustrations into positive experiences. Scope of work • Handle customer inquiries by phone, email, and live chat—routing each issue to the right internal team when necessary. • Resolve complaints professionally, documenting the root cause and the final resolution in our CRM. • Keep customers updated on shipment status, delivery timelines, and any service interruptions. • Escalate urgent or recurring issues so we can address process gaps. What I value • Clear, friendly communication that never offends or frustrates the customer. &bul...

Title: Voice AI Setup Specialist (Retell AI + Twilio): Get In Early With a Fast-Growing Team Voice by Lila gives apartment communities an AI voice assistant that answers after-hours leasing and maintenance calls. We're growing quickly across the country, and we're building the core team now. We close the clients and supply the phone number, templates, and test scripts. You handle the setup. Each client is one sitting of about 4–5 hours: 30-minute kickoff call with the property's main contact Connect the number we provide in Twilio and Retell Fill in our agent template with the property's details Help the client forward after-hours calls to Lila Run our test checklist and make small fixes Go live Plus one 30-minute check of call recordings on day 7. That's i...

I have a Cisco UC540 on-site and a live SIP trunk supplied directly by our ISP. All the registration details—SIP username, password, registrar, codecs, DID ranges—are already in hand; what I need is a specialist who can jump in remotely, register that trunk on the UC540 and make sure both inbound and outbound calls flow cleanly. Here is how I picture the engagement: • Remote configuration through CCA or pure CLI, whichever you are most efficient with. • Correct dial-peers, voice class codecs and translation rules so our full DID block reaches the right ephone-DNs and outbound calls present the main number. • Basic feature verification: two-way audio, multiple simultaneous calls, caller-ID, and voicemail routing to CUE. • A brief hand-over showing the...

We are looking for someone to work with us who has hands-on experience deploying voice agents for the Indian market. You should already have deployed voice agents in India and be able to discuss your experience. You can be based anywhere. Experience with any voice-agent platform or stack is welcome. Please share a brief description of your India-market deployment experience and your hourly rate. Budget: USD30-50/hour.

I want to sharpen my day-to-day troubleshooting skills around Twilio Programmable Voice and, in particular, dive deep into TwiML and call-flow logic. The goal is to meet regularly—live, one-on-one—to dissect real customer-reported issues, replay them with sanitized data, and step through practical fixes. Topics that matter most to me include: building and debugging TwiML, shaping call flows, handling webhooks, analysing Voice Insights, and interpreting SIP-level problems such as latency, jitter, and packet loss. I already work in technical support, so the sessions should feel like an advanced lab where we pull log files, test APIs, and reason through what is really happening on a call. This is ongoing mentorship rather than a packaged course. We can agree on a cadence a...

I work in technical support and want to sharpen my real-world troubleshooting skills around Twilio Voice. I’m looking for an experienced engineer who can meet with me one-on-one on a recurring basis (video or screen-share) and walk through practical scenarios rather than a pre-packaged course. Primary focus areas • Twilio Programmable Voice & TwiML • Voice APIs, SDKs, Webhooks • SIP trunking and Voice Insights During our sessions I’d like to: • Recreate and dissect customer-reported issues, latency, jitter and packet-loss cases, call-flow misconfigurations, webhook failures and SIP registration problems. • Step through live debugging with tools such as the Twilio Console, CLI, ngrok tunnels, Wireshark traces and call log analytics. &...

Location: Paris, France Scope of Work Rack and stack Cisco network devices. Connect power and network cables as instructed. Provide console access to the Remote Engineer (RE). Follow the step-by-step instructions provided by the Remote Engineer during the activity. Assist with basic physical installation and troubleshooting as directed. Requirements Hands-on experience with Cisco network equipment. Comfortable working in a data center/server room environment. Ability to provide console access and work with a remote engineer. Reliable internet/phone communication during the activity. Basic networking knowledge is preferred. Rate USD $35/hour – negotiable Travel: No travel charges applicable. Schedule: The activity date and time will be confirmed shortly. Please confirm your availabili...

I’m searching for an experienced Twilio professional who can meet with me one-on-one on a continuing basis and guide me through real-world troubleshooting and architecture topics. My immediate priority is to deepen my practical understanding of TwiML and complex call-flow design, then apply that knowledge to day-to-day support situations that involve call-quality issues. Here is what I’d like our sessions to cover over time: • Twilio Programmable Voice fundamentals, with an emphasis on writing and iterating TwiML for multi-step flows. • End-to-end debugging of voice calls: latency and jitter analysis, packet-loss mitigation techniques, and making the most of Voice Insights and related diagnostic tools. • Best practices around webhooks, SIP trunk configuratio...