Share point templates 2010

This project received 11 bids from talented freelancers with an average bid price of $1032 USD.

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Project Description

we are supporting department of school . We have to support the school by all the way ( IT - ELECTRICAL -AC- MANPOWER etc... we have share point server with all configuration and support (sql, Now we need someone remotely support us to create supporting site templates like

[url removed, login to view] desk

[url removed, login to view] center

[url removed, login to view] Management

[url removed, login to view] Vacation Schedule ,

[url removed, login to view] Training,

[url removed, login to view] Process Support

[url removed, login to view] Library Review

[url removed, login to view] Tracking

[url removed, login to view] Team Workspace

[url removed, login to view] Work Site

with Arabic support multi language interface, full customized feature user friendly and easy access.

first part of this project is HELP DESK it's should be complete(with SMS and E-mail notification) within 5 days, after helpdesk , call center and others within 25 days


Help Desk solution with below mentioned features

Email notification support

SMS Support

KB Modules to manage KB articles

System administration for configuring the business rules and managing user access permissions

Integration with active directory (specially for normal users)

Site information

Client Location: Bisha

Number of HD facility/Unit: 5 to 8 (Electrical, AC, It Helpdesk etc.)

Number HD Teams: 7 (supporting team)

Number of users: 2000

Access:- Team viewer access

Help Desk Module Features

General Features

Facility to create different helpdesk units

Support multiple teams in a single helpdesk unit

Assign ticket automatically to teams

Create/manage email groups

FAQ & KB for user awareness

Facility to manage categories, items, problems, priorities, & ticket status

System status notification for better communication with users

Ticket escalation based on time and priority

Auto closing of completed ticket after a certain period

Easy creation and reporting of common issues

Normal Users

Create & follow up ticket

Withdraw if ticket not required

Track Ticket history by requestor at any point of time

IT Support Staff

Managing ticket status

Forward Ticket other IT staff

Refer/update KB articles

Access to reports and Dashboards – based on the tickets allocated to IT staff


Assignment of Created tickets to responsible persons

Managing ticket status

Review team performance

Refer/update KB articles

Access to reports and Dashboards – related to team

Assigning/Allocation of reported issue to the concerned department


Various dashboards on ticket based on status, priority, responsibility, period etc

Various dashboards based on helpdesk teams

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