Create a Help / Knowledgebase Content for a Web Application

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Write a help support section for a Web application

Writing has to translate slightly complex tasks that a user would do on a web site - to simple easy ways that can be done by a novice user.

Suggest tool tips at the right spots on a web application.

Create a content repository of questions and their answers.

It will be an iterative process that may be segmented into 2-3 phases.

this is the first phase to understand and create key content initially.

Resource should be able to identify/anticipate the questions that users might have and then create responses for those questions.

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