You are hired as a consultant and are assigned a company
to work on. You are to evaluate a
company’s/organization’s performance and quality systems and provide your critique and
suggestions as to how it can improve its practices and performance. To do so, make sure to
address all the followings
Provide a background analysis on the company/organization.
What the company
is doing? (its product, service, etc.)
financial stability, recent news about the
company/organization that you find in the news, etc.
Who are its
customers and stakeholders? (Note: there is a difference between
customers and stakeholders)
Evaluate the company’s mission and vision statements. If none is found, then,
suggest such statements.
In terms of quality assessment
Is it certified (i.e.,
ISO, TS, AS, CPHQ, etc.)? If yes, what are they? If not, what
certification(s) would you recommend and why? (NOTE: remember a company
may apply to more than one certificate)
What quality measures would you propose to be used to assess its performance
? (if they have already mentioned
their measures, then, critic them first).
For this you should refer to similar cases that you have found in your literature
review and online search to support your recommendations.
If you already found
them in the
website, evaluate them individually and suggest
modification, if any.
Whether the company
quality measures or not (so you would suggest
yours), how do you think these are conne
cted to its
mission and vision
a literature review on the concept of benchmarking and how it should be conducted.
In a similar way, conduct a benchmarking for the assigned company/organization and
explain your rationale.