Customer Service Duties - repost

We are looking for someone to handle customer service duties for a small manufacturer of sporting goods. Specifically, you will:

1. Handle refund requests by looking up customer orders in our support system and creating a ticket.

2. Address user issues with the items, such as quality concerns or usability questions.

3. Respond to emails regarding the product and to communication about suggestions.

Contractor requirements

We are looking for a contractor who:

1. Is available Tuesday, through Friday for approximately 2-3 hours per day

2. Has worked in a customer service setting or a similar customer-facing job

3. Has a solid command of written English to reply to customers

4. Ability to follow directions.

How to apply

To apply, please respond with a cover letter that includes the following:

1. Your customer service experience along with retail product experience

2. Your availability on Tuesday - Friday

In addition, please include the following: How you would respond to a customer that is requesting a refund due to a faulty product?

A quick test of your ability to follow directions will be required.

Skills: Articles

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About the Employer:
( 0 reviews ) India

Project ID: #5340831

6 freelancers are bidding on average £8/hour for this job


Hi, Presently a Freelance Web Content Writer, dealing in various topics, since 2007 till date. For sample contents I want the world to see the beauty of knowledge and i More

£5 GBP / hour
(55 Reviews)

HI, I'm interested in this customer service job. If you have any questions for me, please don't hesitate to ask. Bryan

£8 GBP / hour
(1 Review)

Hi, I am writing in response to your project for a “Customer Service Rep”. After carefully reviewing the project description, I feel that I am a suitable match for the job. I’ve held several customer service rep positi More

£5 GBP / hour
(0 Reviews)

A proposal has not yet been provided

£11 GBP / hour
(0 Reviews)

Dear Mr, I understand you have a customer relations project, and I believe I can be the perfect person to be working with you in this position. My first experience with costumer relations was working at Disney World More

£9 GBP / hour
(0 Reviews)

A proposal has not yet been provided

£8 GBP / hour
(0 Reviews)