Phone Number Verification
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My company is in need of a "AutoDialer with Verification and Reporting", which I know of several websites/programs that will accomplish some of what we are in need of but not the entire package. My company has approx. 500 Toll Free numbers that ring into a Contact Center and based on the Toll Free Number plays a differant companies greeting. We need a way to upload a spreadsheet of these numbers and link a copy of the greeting(wav) that is supposed to be played for the Number. Then have an auto dialer call each Toll-Free Number and compare the greeting heard to the "Linked" Greeting. We have a FreePBX that we want to utilize for the backend of this application. Then report if the number is "Ring No Answer", "Answer - Correct Greeting", "Answer - Incorrect Greeting", and "Error - Message". Which I would like a web interface for the ongoing Management of Numbers, Greeting File uploads and Reporting functions, with the daily statistics logged in a DB and reportable by "Outcome", "Number", "Company", "Date". Currently we have associates that call each phone number manually and hand record the results which takes up alot of time and payroll for something that could be automated.
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