In Progress

Virtual IP PBX system set up with standard features

Need the following IP PBX with the features set up...

1. Our own interface that the customer can sign into their account with.

2. Our own interface dialler that the customer can submit to us an 11 digit number.

3. The Automatic Call Distribution (ACD) applies Conditional Routing on an "if" "then" basis... e.g. if the 4th digit of the number submitted is (e.g. 9) "then" route the call to department (e.g. Sales)... "if the 4th digit is (e.g.6) "then" route the call to department (e.g. Support).

4. The ACD applies the "Next Available Agent" routing technique that routes the call to the longest idle agent in the specified ([url removed, login to view]) department or if fully busy the next agent that becomes available.

5. The ACD implements 'Screen Pop' to deliver the NUMBER THE CUSTOMER SUBMITTED to the receiving agent computer screen simultaneously with the call.

Serious bids only please - if you don't understand what I have written here, then you don't know enough about IP PBX and ACD systems.

More work will follow setting up an Interactive Voice Response (IVR) based feature that will attach to the start of the above setup and allow customers to access their account through DTMF.

Thanks

I should add...

I am happy to go with a prepackaged solution if you are familiar with it and its an easy setup (plenty of IP PBX systems out there with these features...).

The 11 digit number the customer will be submitting will not be a phone number, it is a code.

Skills: Asterisk PBX, Linux, User Interface / IA, VoIP

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About the Employer:
( 9 reviews ) London, Philippines

Project ID: #4413229

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captek

Thanks for invitation. It would be helpful if we can have discussion for better understanding of the flow. We would require linux server root ssh access to setup the things.

$1500 USD in 20 days
(11 Reviews)
6.5

10 freelancers are bidding on average $1159 for this job

shakoush2001

Hi I am a CISSP,RHCE,CCNA,MCSA,Linux+ and a CEH. I do have 7+ years experience in System Administration . I have experience in a high availability environment with 100+ servers and more than 500 000+ subscribers, I kno More

$1500 USD in 15 days
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6.3
abusayed2004

I can do it...

$1575 USD in 30 days
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5.2
MikeRRR

Hello. I can help you.

$550 USD in 15 days
(12 Reviews)
3.7
rsen75

i'm a2billing developer have 14+ years experienced

$1575 USD in 45 days
(1 Review)
2.6
MartinWierenga

Hi, I'm a experienced and skilled Windows Server admin. If your looking for a PBX on a Windows platform I can deliver and configure a system for you. Depending on your needs it can be extended with several modules. More

$300 USD in 2 days
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1.4
getveltrod

Hi, Veltrod Software services is a global software consulting company specialized in providing Mobile applications, Social media frameworks and eCommerce solutions. Leveraging best-in-class people, processes, and t More

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gilmour22

Hello!, i have 20 years experience on programming plus 10 years experience in opensource telecom. Im dCAP certified and can help you on your requirements. Let me know if we can talk to clarify project. Thanks

$1125 USD in 3 days
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auriclesoft09

Dear Sir, Expertise in Open Source/CRM/ERP/POS/EMR/DMS/CMS/Custom Solutions/Web designing. We do customization as per your requirements. With a good Profile in Freelancer and experience of over seven years in the Sof More

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hfvoip2012

hi,I can implement queue,campaign,agent, ACD, screen pop I am familar with asterisk,ealstix ,vicidal,goautodial ,AGI,php,and asterisk dialplan ,etc

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