Goautodial help

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I have Goautodial setup and need help configuring to allow the following processes:

- Agent escalates a call to a Manager. Manager is able to see Customer information that Agent was viewing.

- Agent escalates a call to Manager by conferencing in the Manager. Customer should not hear any ringback tones, or any indicator that Manager was brought into call.

- Manager has ability to specify whether he is available or not to allow Agents to add him into a Customer call.

- Manager is able to make outbound calls to Customers and at the same time is able to receive escalation calls.

Thanks for your help.

Keywords (ignore): Goautodial, Vicidial, Osdial, asterisk, freeswitch

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