CA Unicentre Upgradation & Implementation - Onsite

CA Unicentre Project - Africa


This project demands onsite deployment

a) Incident Management Process

b) Change Management Process

c) Knowledge Management Process

d) Problem Management Process

Some more details for your ease to create a proposal

• Client wants a fresh/clean implementation of CA ITSM tool

• Client has been using Unicenter, older version of the CA tool , hence some data migration to new tool has to take place if necessary.

• ITSM tool should integrate to event management, MS Exchange, AD and messaging SMS system

• Total number of staff is about 4000

• ITSM tool to support asset management from acquisition to retirement

• ITSM tool to support integration to different vendors within the value chain

• Integration to enable events to be logged and calls generated and directed appropriately

• Current database is MS SQL, but client has Oracle Enterprise license, and would consider leveraging on Oracle Enterprise License if there is a cost benefit.

• The current hardware is old, so a recommendation for new hardware needs to be initiated in the proposal

• CA Licenses have already been purchased by customer.

• Different reporting outputs (e.g. Performance etc)

Project is urgent. Need your urgent response

We have attached the Questionnaire that we got filled up for this particular activity .

I am sure this would help. Feel free to revert back for any further clarity required

Skills: BMC Remedy

See more: event management system, remedy staff, ca itsm tool, bmc remedy sql, bmc remedy license cost, bmc event, remedy itsm, oracle sql number, oracle reporting, oracle performance, Oracle data integration, remedy bmc, oracle support, incident, exchange migration, data acquisition, ca clarity, BMC, asset management, exchange implementation, sms questionnaire, events proposal, oracle migration project, sql migration project, onsite client project

About the Employer:
( 1 review ) Calcutta, India

Project ID: #4601325

1 freelancer is bidding on average $555 for this job


I can utilize my 12+ years of extensive experience and expertise to be an asset to your prestigious organization. My proficient front includes: ? Tremendous ability of handling projects, team members and all levels More

$555 USD in 3 days
(0 Reviews)