CA Unicentre Upgradation & Implementation - Onsite

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Project Description

CA Unicentre Project - Africa


This project demands onsite deployment

a) Incident Management Process

b) Change Management Process

c) Knowledge Management Process

d) Problem Management Process

Some more details for your ease to create a proposal

• Client wants a fresh/clean implementation of CA ITSM tool

• Client has been using Unicenter, older version of the CA tool , hence some data migration to new tool has to take place if necessary.

• ITSM tool should integrate to event management, MS Exchange, AD and messaging SMS system

• Total number of staff is about 4000

• ITSM tool to support asset management from acquisition to retirement

• ITSM tool to support integration to different vendors within the value chain

• Integration to enable events to be logged and calls generated and directed appropriately

• Current database is MS SQL, but client has Oracle Enterprise license, and would consider leveraging on Oracle Enterprise License if there is a cost benefit.

• The current hardware is old, so a recommendation for new hardware needs to be initiated in the proposal

• CA Licenses have already been purchased by customer.

• Different reporting outputs (e.g. Performance etc)

Project is urgent. Need your urgent response

We have attached the Questionnaire that we got filled up for this particular activity .

I am sure this would help. Feel free to revert back for any further clarity required

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