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English Speaking Customer Service Agent

We are looking for someone to handle customer service duties for CSR Campaign regarding infomercial products.

Specifically, you will:

1. Handle Customer's concerns regarding backorders or late deliveries

2. Resolve cancelations and refund requests by looking up customer orders in our support system and processing an RMA.

3. Address customer's general concerns and questions.

Contractor requirements

We are looking for a contractor who:

1. Is available for 8 hours per day by UK Time (Mon-Fri.)

2. Has worked in a customer service setting or a similar customer-satisfaction job.

3. Has a solid command of the English language.

4. Internet connection of [url removed, login to view] or more (can not be wireless nor through a datacard). You should also test that you do not have a latency of over 100ms). You can test these requirements running a simple test at [url removed, login to view]

5. Legitimate Windows Environment: We work with a windows based web program. We do require for you to have a computer that runs on windows or has a windows environment already installed.

6. Computer: You can use a desktop or Laptop with no problems. Net books are not accepted because they lack the memory to run the necessary programs.

7. Headset: This headset can be simple but it must connect to your computer via USB. This is to ensure proper phone behavior and call quality.

How to apply

To apply, please respond with a cover letter that includes the following:

1. The language level that you have (should be 90% or above). Do Not Reply to this ad if you do not have over 90% English level.

2. Your customer service experience

3. Your schedule availability

In addition, please send us the results of the personality test that you may take at the link below:

[url removed, login to view]

About the company

We are customer service call center with headquarters in California, US and San Jose, Costa Rica. We have been operating independently since 2007 and have successfully contracted remotely for the past 18 months.

Skills: CRM, English (UK), Windows 8

See more: customer service english speaking, wireless phone company, who to address cover letter to, solid computer, simple cover letter for job, service cover letter, schedule agent, refund letter to customer, phone support service, phone support 24 7, net based crm, looking for a job in customer service, looking for a call center uk, looking for a call center in uk, letter for customer refund, how to do cover letter, how to do a cover letter for a job, how to do a cover letter, how to cover letter for job, how to address a cover letter, general cover letter, customer service support company, customer service questions, customer service experience letter, customer service experience

About the Employer:
( 0 reviews ) Costa Rica, Turkey

Project ID: #4961851

9 freelancers are bidding on average $537 for this job

RFAR

I am ready to start the work right away. I am based in the UK and available for immediate start. English is my native language. I have 5 GCSE's and ESOL 1 and 2. I am available every day monday to friday. Please contac More

$277 USD in 3 days
(0 Reviews)
0.0
ranganathp

Can help... I am an Expert... Please check the past projects I have handled and check my reviews for what employers have to say about my work...

$700 USD in 7 days
(0 Reviews)
0.0
mjrwilliams

Native English (Australian), can work 8 hours a day Monday to Friday UK office hours. (Based in The Netherlands) have worked for Unisys as a technical support agent 3rd line. My rate is USD400 per day. Mathew

$412 USD in 1 day
(0 Reviews)
0.0
imraniftikhar

Dear Sir, We Have Professional Team For Technical Support with experience of more than 5 years of different project. We commit we deliver. Thanks In Advance. Best Regards, Imran Iftikhar

$722 USD in 3 days
(0 Reviews)
0.0
AidanRMWatt

I really hope this will ENTJ Extravert(1%) iNtuitive(50%) Thinking(1%) Judging(67%) but I guess thinking might be a little low for you. Then again you may want a doer rather than a thinker!! If the above does More

$444 USD in 5 days
(0 Reviews)
2.5
hemantrathod87

Hello Sir, I am applying because i have more than 4 years of expereicnce in customer service indsutry. I can retake the test and scroe 100% if you decide to hire me. I am availbale for 8 uk hours per day I have More

$500 USD in 30 days
(0 Reviews)
0.0
sgurelli

Test Results ENTJ Extravert(67%) iNtuitive(50%) Thinking(1%) Judging(78%) You have distinctive preference of Extraversion over Introversion (67%) You have moderate preference of Intuition over Sensing (50%) Y More

$555 USD in 7 days
(0 Reviews)
0.0
novemberz85

Dear Incall, My name is Yuvike. I am 28 years old and I am interested in this position. I have worked as an English teacher for 5 years since English is my passion and my world. I speak English in my daily life s More

$416 USD in 5 days
(0 Reviews)
0.0
nkewalramani

I have customer service experience for past 8 years in India and Australia. In Australia i have worked for the similar role and cal deal with back orders, late deliveries and refunds. also can quickly learn new soft More

$666 USD in 7 days
(0 Reviews)
0.0
tuhindo82

Dear I have just seen your Job posting and upon reading thoroughly, I felt strongly that I would be the most qualified contractor for your project. I have vast experience in IT/ Data Entry/ Web Research /Admin /SEO/ More

$555 USD in 30 days
(0 Reviews)
0.0