Help Desk outsourcing - repost

Closed

B2B SaaS eCommerce/eProcurement solution vendor specializing in the UK Office products and IT reseller markets seeks remote manning of existing chat / support ticketing system.

1. Initially gain a detailed understanding of the workings of our ecommerce and eprocurement solutions through practical hands on investigation and Q&A with our technical team.

2. Provide one person to answer online chat facility, English language, understand problem, suggest solutions based on canned responses to existing on line help. Expand canned responses and online help to ensure it is as comprehensive as possible.

3. Monitoring of existing online support ticketing system, when a ticket comes from a customer, reproduce the problem liaising with customer. Assign to development if a fix is required.

English language, UK working hours 8am-6pm, week days only (Monday-Friday)

Application written in ColdFusion, so any ColdFusion experience would be helpful, but not a necessary requirement.

Ideally we would require a company that could provide multiple staff, to overlap holiday's and sickness

Skills: Cold Fusion, Customer Support, Desktop Support, Software Testing

See more: ticket solutions, support outsourcing, staff requirement, remote office not required, outsourcing technical support, outsourcing staff, outsourcing products, outsourcing online chat, outsourcing it development, outsourcing it, outsourcing experience, outsourcing customer support, outsourcing b2b customer support, online support outsourcing, on line outsourcing, online help development, online desk, online customer support chat, on desk, liaising, it outsourcing company, it development outsourcing, ecommerce customer support outsourcing, development outsourcing company, desk outsourcing

About the Employer:
( 15 reviews ) Saint Petersburg, United States

Project ID: #4380384

16 freelancers are bidding on average $5/hour for this job

tuhindo82

Dear I have just seen your Job posting and upon reading thoroughly, I felt strongly that I would be the most qualified contractor for your project. I have vast experience in IT/ Data Entry/ Web Research /Admin /SEO/ More

$5 USD / hour
(1 Review)
4.2
pan09

I already did similar job for a online watch selling website . Ready to work for you

$4 USD / hour
(2 Reviews)
4.2
VIServices

Hi, Good Day!!! Velan is a successful offshore Outsourcing service provider with multiple strategic business units offering services to various industry segments including Contact Center, Healthcare, Manufactu More

$5 USD / hour
(1 Review)
2.7
clockworksol

Hello cxcommerce, we are really interested with the job you are offering. Kindly refer to your inbox or PMB for further discussion.

$8 USD / hour
(4 Reviews)
1.9
PrabirAuddy

Hello Sir, Thank you for this job post. I am interested in this proposal and believe can add a lot of value to the kind of opening that you have on offer. I have a full time work experience of 8 years in Big More

$5 USD / hour
(1 Review)
0.7
breme71

Dear, we are the solution you are looking for. We are located in Moldova Repubblic. You can visit us if you need. Our english Team can offer you the best solution for your request. Since 2008 we are working for differ More

$5 USD / hour
(0 Reviews)
0.0
john6185

Hi, hope you are well. I would love to discuss the matter with you in detail as I firmly believe that we are exactly the people you are looking for. Please do check your PMB for further info. Thanks and hope to hear ba More

$4 USD / hour
(0 Reviews)
0.0
mohammadghattas

Hi, I'm available and able to do this job. PM me with more instructions and we can start right away

$5 USD / hour
(0 Reviews)
0.0
home4code

I am happy to work with you.

$6 USD / hour
(0 Reviews)
0.0
artesim

Hello, I can provide multiple staff to help you for your project. Thanks.

$2 USD / hour
(0 Reviews)
0.0
globalwebindia

Dear Respected Sir, We are understand your project & we are full-fill your requirement in your time line. Please award me & after award we are start your work as soon as possible.. Thanks with Regards

$2 USD / hour
(0 Reviews)
0.0
nic20

Hi, Im an CF 8,9 expert, MSSQL, SVN, I can do this job.

$5 USD / hour
(0 Reviews)
0.0
mrudangp

Hello, I have just seen your Job posting and upon reading thoroughly, I felt strongly that I would be the most qualified contractor for your project. I have vast experience in IT/ Data Entry / Web Research /Admin /S More

$5 USD / hour
(0 Reviews)
0.0
acutegroups

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$6 USD / hour
(0 Reviews)
0.0
missrmajangra

I have done this before with 100% accuracy.no problem at all for me.

$5 USD / hour
(0 Reviews)
0.0
monish12341

hello.sir i have worked with an international and have good typing speed & can start working asap........... thank you

$2 USD / hour
(0 Reviews)
0.0