Cancelled

Help Desk outsourcing

B2B SaaS eCommerce/eProcurement solution vendor specializing in the UK Office products and IT reseller markets seeks remote manning of existing chat / support ticketing system.

1. Initially gain a detailed understanding of the workings of our ecommerce and eprocurement solutions through practical hands on investigation and Q&A with our technical team.

2. Provide one person to answer online chat facility, English language, understand problem, suggest solutions based on canned responses to existing on line help. Expand canned responses and online help to ensure it is as comprehensive as possible.

3. Monitoring of existing online support ticketing system, when a ticket comes from a customer, reproduce the problem liaising with customer. Assign to development if a fix is required.

English language, UK working hours 8am-6pm, week days only (Monday-Friday)

Application written in ColdFusion, so any ColdFusion experience would be helpful, but not a necessary requirement.

Ideally we would require a company that could provide multiple staff, to overlap holiday's and sickness

Skills: Cold Fusion, Customer Support, Desktop Support, Software Testing

See more: ticket solutions, support outsourcing, outsourcing technical support, outsourcing products, outsourcing online chat, outsourcing it development, outsourcing it, outsourcing customer support, outsourcing b2b customer support, online support outsourcing, on line outsourcing, online help development, online desk, online customer support chat, on desk, liaising, it development outsourcing, ecommerce customer support outsourcing, desk outsourcing, c# development outsourcing, b2b outsourcing, support help, remote help desk support, help desk online, when outsourcing ecommerce

About the Employer:
( 15 reviews ) Saint Petersburg, United States

Project ID: #4377298

11 freelancers are bidding on average $16/hour for this job

tricsvw

Hi, we are team of developer and marketing guys, we have also done the customer and product service for one our customer's ecommerce site. As we are strategically based in Bangkok, there is huge expat base community wh More

$20 USD / hour
(7 Reviews)
4.0
SahyadriIndia

Hello, I take pleasure in introducing ourselves as a team of freelancers from INDIA having 10 years experience in Data Entry, Data Processing, Data Extraction from Web, Live Chat, Ticketing and e-mail support, Web R More

$16 USD / hour
(18 Reviews)
3.9
truongngocthanh

Hello, I can do your project, Please consider me. Thank you

$15 USD / hour
(6 Reviews)
3.3
eSupport4u

Hi! I have more than 6 years of experience in customer support industry. Kindly check my private message for my complete profile.

$15 USD / hour
(1 Review)
2.0
clockworksol

Hello, we are very interested with the job you are offering. I can give you multi staff and even 24/7 customer support through live chat and email.

$15 USD / hour
(4 Reviews)
1.9
mrinalbhuyan

Ready to [url removed, login to view] same work before. Please check PMB.

$15 USD / hour
(0 Reviews)
0.0
OBTMoutbounders

Hi there, I handle biz dev for [url removed, login to view] we have over 100 staff working on projects similar to yours. Some quick benefits to working with us are.. - Lower hourly rate - No payroll taxes - Complete time More

$15 USD / hour
(0 Reviews)
0.0
noelcastro

Hi, Good day! We're ready to start!

$16 USD / hour
(0 Reviews)
0.0
trinkeld

I have more than 30 years of Customer Service experience, both spoken and written. I take great pride in my work. I have sent you a private message whereby you can learn about me. I would be very grateful if you would More

$15 USD / hour
(0 Reviews)
0.0
Panjwani

Ready to start when you are -

$20 USD / hour
(0 Reviews)
0.0
globalwebindia

Dear Respected Sir, Thanks for Giving Good Opportunity. We are Fully Understand Your Project & We are Committed Full fill your requirement with 100 % satisfaction, Please give me a chance, i hope we are work done wi More

$15 USD / hour
(0 Reviews)
0.0
aurelius111

Hi There, Greetings for the day . First of all I would like to thank you for posting the job . Would like to introduce myself as the Business Development Manager with ACS. We believe businesses get a better More

$18 USD / hour
(0 Reviews)
0.0
Davidgonzales123

Hi there, We have gone through your proposal and we would like to register our interest in providing you a team of experienced VA. We understand that you are looking for a VA/ team of VAs who can manage existing cha More

$16 USD / hour
(0 Reviews)
0.0