Portuguese / Italian Online Customer Support

In Progress

Hello,

We are looking for a low quote around the $400 mark (we're a small company) for someone to do customer support work (from home) for our sites. You MUST speak Italian and/or Portuguese fluently and be able to type grammatically. You will also be able to converse in one of: English / French / Spanish.

You will need to

1.) Answer emails via a web-based ticketing system (Kayako) or on other websites.

2.) Translate Portuguese-English-Italian

3.) Speak to customers by skype

4.) Do some admin/marketing work like: email drafting/document filling

5.) You will be required to write emails to customers to make them leave/fix feedback

6.) Updates will be required as you go through tickets/emails etc.

ONLY native Portuguese speaking with English also should apply. If you speak Italian also, that is a big bonus.

Please bid for an average of 2 hours a day, 5 days a week, for 1 month, ongoing.

It will more likely look like this (because of how there are emails from the weekend / monday)

Monday: 3hrs

Tuesday: [url removed, login to view]

Wednesday: 2hrs

Thursday:[url removed, login to view]

Friday:1hr

Our ticket system allows us to track the hours you work, so please ensure you can work the hours you say. We will leave a negative review if you cannot stick to a schedule or work the aforementioned hours. I have to mention this as we have had 1 previous support person from Freelancer who was really bad.

Please bid only if you can commit for a long term and if you will also be able to increase the number of hours as the need for customer support will probably increase.

Thanks.

Skills: Customer Support, Italian, Portuguese

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Project ID: #4223345

Awarded to:

ClauG

Native Italian translator. I fluently speak Portuguese and English.

$395 USD in 30 days
(0 Reviews)
0.0

14 freelancers are bidding on average $363 for this job

DanielaMonteiro

Dear Project Manager, I am a Portuguese native speaker with experience in Translating-Proofreading-Editing websites and other materials, from English, French or Spanish to Portuguese. I also have experience in Blog, More

$400 USD in 30 days
(7 Reviews)
3.3
feliciaoates158

Greetings! Please find all relevant details enclosed.

$400 USD in 200 days
(1 Review)
2.6
Sgrassini1

Hello. I'm native Italian speaker with good skill in English. I'm interested in long term project. Please read PM for more info. Best Regards

$442 USD in 7 days
(2 Reviews)
2.2
dritanmane

Hello I am understood your requirement and am fully engaged to take on this project with the same term you required on the project post. regards

$400 USD in 30 days
(0 Reviews)
0.0
maria1elisa

Translating is my main job but i also: answer question via email or via online chat; i'm located in Setúbal, Portugal (portuguese native speaker); i'm available 4 hours a day; i work from my home (remote); i ch More

$250 USD in 30 days
(0 Reviews)
0.0
anileve

hello.i speak Italian and English fluently and i have experience in customer support/care (callcenter) in both languages.I really hope we can colaborate.Best regards

$350 USD in 30 days
(0 Reviews)
0.0
franmccallum

Please see my private message in regards to my bid. Thanks.

$360 USD in 30 days
(0 Reviews)
0.0
tmtmafelopez

Greetings from Brazil. I strongly believe I will be the right person to support your project. I am spanish/portuguese native speaker, with fluency in English. Altough, I have a large experience on customer service due More

$400 USD in 30 days
(0 Reviews)
0.0
ValerioDiFrancia

Hi I'm an italian mothertongue living in Italy. I have been working for two years in a costumer service.

$350 USD in 7 days
(0 Reviews)
0.0
kimpk

I'm a native Portuguese speaker (Brazilian) and have a high level of fluency in English. I have the time availability and experience required for this position. The working hours proposed below are good for me. More

$400 USD in 30 days
(0 Reviews)
0.0
thatianaterra

I am a Portuguese native speaker (Brazil) with fluency in English. At the moment I'm living in Italy to obtain my master's degree in Corporate Communication. I am very interested in this job and I offer you a quote of More

$340 USD in 30 days
(0 Reviews)
0.0
verona2013

HI.i am interested on this job very much coz i speak italian since 2008.i have necesary time to do this every day as long it needs.please contact me on my mail adress to fix the details.

$250 USD in 30 days
(0 Reviews)
0.0
temaps

Dear Vanyel, I am a native speaker of European Portuguese and I have a very good knowledge of the English language. I have been working as a translator, mainly from English to Portuguese. I am a content writer and a pr More

$350 USD in 30 days
(0 Reviews)
0.0