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Customer Service Representative

****PLEASE READ THIS OFFER IN DETAILS VERY CAREFULLY BEFORE SUBMITTING FOR A BID****

Customer Service Representative for our company Alawin, International, LLC


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IMPORTANT : *YOUR BID MEANS THIS IS WHAT YOU WILL GET PAID PER MONTH*

Project Description:

We are looking for an online Customer Servicer experienced representative who is looking to work from home. We are willing to pay a negotiable salary with the benefits of working for our exclusive company. We are US based company that provides products to our clients from all over the world.

(Customer Service Representative= CSP)

(Order Compliance Representative= OCR)

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Who We Are?

Alawin, LLC is a company that sales Wedding related products to our clients worldwide. We specialize in customer satisfaction, and we are large growing company based out of the United States, with a team of 8 people working mainly from various parts of the world, mainly USA, and China. If you are accepted to work for with our team you will receive training, benefits of travel, bonuses, and possibly future promotions as we are a growing company.

Job Duties:

• Be able to respond to all customers, regarding the status of their order and questions they may have.

• Communicate with the Order Representative with their order. So pretty much forward the email to the Order Rep. and the order rep. will take care of the order from there.

• Respond to leads, (customers who have not bought yet) with regards to any questions regarding our process, prices, etc……

• Must be able to respond to clients by email, online chat, and sometimes but rarely phone calls.

• Must be proficient in english.

CSP is responsible only for customer service related issues. Most of the time the OCR handles their own orders and related orders while the customer service rep mainly focuses on potential clients who have not ordered yet.

So this is a relatively easy job, and less work.

The rep will have their own account, online chat account, and will be able respond to clients mainly by email. However for customers who email us about their order status, the CSP will just forward that email to the respected OCR and then the OCR will handle it from there.

Requirements:

• Must be able to speak, read, write, type English Language.

• Must have a loyal dedicated heart to work for us long term.

• Must have a passion for the Wedding Industry.

• Must be willing to work 6-8 hours a day Mon-Fri 1st shift US Time, so in other countries it could be 2nd or 3rd shift timeframes because USA tiresome is EST.

• Must be able to work with a Team, attend our Weekly meetings on Skype, and have an overall great personality.

Salary:

We pay by Paypal Only once a month.

The salary is negotiable due to the bid.

****Every client you help us get added on to your salary after the first 20 sales of the month, you will receive a commission of 5 US Dollars Per Sale.****

Additional Info:

After your acceptance, you will immediately be given certain tests to pass, upon successful completion you will be given paperwork to fill out, and also be given a *one month* probationary period. If you do a great job, upon the first month you are hired and we look forward to your full time work and long term business relationship. You will become part of an elite team of staff, and be given a relatively easy job with little work. You will be able to manage your time for other things and possibly other jobs. Then, after some time we may look at promotions, and increase of salary.

Please email me if you have any questions and look forward to meeting you!

*BY SUBMITTING A BID, YOU FULLY UNDERSTAND AND ARE AGREEING TO THE TERMS ABOVE*

Skills: Customer Support, Phone Support

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About the Employer:
( 4 reviews ) Bristol, China

Project ID: #4683226

32 freelancers are bidding on average $370 for this job

tuhindo82

Dear I have just seen your Job posting and upon reading thoroughly, I felt strongly that I would be the most qualified contractor for your project. I have vast experience in IT/ Data Entry/ Web Research /Admin /SEO/ More

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phabionix

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clockworksol

Hello we are interested with the job you have posted. Kindly refer to your PMB for more information and other discussion about our proposal. Thank you and we are looking forward working on the said project.

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axenicglobal

Please check the personal message for our experince

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arnob01670

Greetings! I am an experienced Customer Support Agent and Order Processor. I am giving you assurance of quality work. Best regards, -Arnob

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infraredprince

Experienced CSR here..

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rinarais

Hi, the job suits me well as I have an experience in the customer service industry for more than 10 years and I am service oriented and comfortable in dealing with people. Kindly consider my bid so that I can prove mys More

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KimGriffiths24

I have read your job posting and feel that I have the relevant skills and experience to complete this role. I am very organised with strong customer service skills.

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ubandoryan

Hi, I’m interested in the position of Customer Service Representative you recently posted. Please check my private message. Thank You.

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mickey13anne

I would like to be a part of your team. I have been in the call center industry for almost 9 years. I have excellent customer service skills and could work with minimal supervision. Thanks.

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imtiazsoft

Hi, I read your project description carefully and confident enough that i can do this work with your 100% satisfaction.I am an expert in English speaking and writing. I have experience in customer support because I wor More

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priyankachaganti

Hi please check your PM

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evaevelina

Hello, I am experienced, English High School Graduate and Acountant /Bachelor degree/ , very accurate, efficient and reliable. Sounds an intresting position, will be happy to jooin . Looking forward! Regards Eva

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Shalp

Hi!! I have already worked in BPO industry as a CSR for US client. I have a good command over English. Do consider me for your project. I will be waiting for your [url removed, login to view]!!!

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ranoco58

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pnaveenkumarmba

I have good technical and communication skills to handle customer queries. I have worked in BPO tech support field (Chat proccess).

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gorsolino

I am a goal oriented person. I see to it that all task given to me will be done accurately and promptly. I am a new freelancer yet my work experience will prove that I am more than qualified for this project.

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quattro01

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orchidridao

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carmelaworks

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