We're looking for a Customer Service Manager who will manage all payment related issues generated by customers including complaints, escalations, charge backs, .CPV etc.
- Respond to customer inquiries/complaints related to payments via email and telephone in an efficient and effective manner
- Resolve all issues related to charge backs
- Be CPV for our company and payment gateway
- Based in India or be able to communicate with customers and banks in India at IST
- Experience handling chargebacks, escalations and queries related to customer's payments on our ecommerce website
- Preferably worked with an ecommerce business before
- Excellent verbal and written communication skills in English, including proper spelling and grammar
- Knowledge of Microsoft Word and Excel as well as of the Internet
- Excellent organizational skills and the ability to manage multiple priorities
9 freelancers are bidding on average ₹287/hour for this job
Hi, I have over 8 years of experience in facing customers and I have the maturity and communication skills to deliver to your utmost satisfaction. Please check your PM for further details. Thanks, Darshin
Willing to work on the assignment. I am totally dedicated and hard working for any job assigned. I can complete any given job in a given deadline with quality. New to Freelancer but without lots of experience.
I have previous experience of handling customer service & escalation calls in a credit card company. Was a soft skill trainer & led projects to improve customer experience on the phone.