Manage Customer Chargeback/CPV/Escalation/Query for online payments
This project received 9 bids from talented freelancers with an average bid price of ₹287 INR / hour.Get free quotes for a project like this
Project Budget₹100 - ₹400 INR / hour
We're looking for a Customer Service Manager who will manage all payment related issues generated by customers including complaints, escalations, charge backs, .CPV etc.
- Respond to customer inquiries/complaints related to payments via email and telephone in an efficient and effective manner
- Resolve all issues related to charge backs
- Be CPV for our company and payment gateway
- Based in India or be able to communicate with customers and banks in India at IST
- Experience handling chargebacks, escalations and queries related to customer's payments on our ecommerce website
- Preferably worked with an ecommerce business before
- Excellent verbal and written communication skills in English, including proper spelling and grammar
- Knowledge of Microsoft Word and Excel as well as of the Internet
- Excellent organizational skills and the ability to manage multiple priorities
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- Set your budget and the timeframe
- Outline your proposal
- Get paid for your work
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