Manage Customer Chargeback/CPV/Escalation/Query for online payments

This project received 9 bids from talented freelancers with an average bid price of ₹287 INR / hour.

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Project Budget
₹100 - ₹400 INR / hour
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Project Description

Job Description:

We're looking for a Customer Service Manager who will manage all payment related issues generated by customers including complaints, escalations, charge backs, .CPV etc.

Your responsibilities:

- Respond to customer inquiries/complaints related to payments via email and telephone in an efficient and effective manner

- Resolve all issues related to charge backs

- Be CPV for our company and payment gateway

Your qualifications:

- Based in India or be able to communicate with customers and banks in India at IST

- Experience handling chargebacks, escalations and queries related to customer's payments on our ecommerce website

- Preferably worked with an ecommerce business before

- Excellent verbal and written communication skills in English, including proper spelling and grammar

- Knowledge of Microsoft Word and Excel as well as of the Internet

- Excellent organizational skills and the ability to manage multiple priorities

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