Chat support

Closed

Campaign: USA Customer Chat Support.

Description: Centre has to provide customer support for USA leading online retail shop. Centre has to provide knowledge support to customers. Centre has to assist and help the customers to buy the products and guide them to using the website to full extent.

Payout: $10 per hour per system

Seats: 20 seats

Working Hours: 2030-0530 HRS IST

Working days: Monday to Saturday.

Payment Cycle & Mode: Fortnight and Bank Wire.

Client pays Fortnight advance payment of $100,000 before going live.

Training: Will be for 6 days and 5 hours a day via Skype.

Contract: Minimum of 24 months and can be extended with mutual consent from both the parties.

Sign up: With end client based in USA. Sign up can be done Online or center can visit to client place.

Technologies: Minimum of Leased Line with 2Mbps 1:1 Ratio with hardware based Firewall and should have Dell or IBM Server for Chatting platform installation with configuration of Intel Dual Quad Core Xeon E5405 2.0 GHZ

(8 Cores) and server should run Ubuntu Linux 11 Server. Workstation should have Dual Core or above with minimum of 2 Gigs of RAM.

Other Stuffs: Centre must provide all the chat transcripts on daily basis via client FTP. Chat drops or Customer complaints should not cross more than 5% on weekly basis.

Sign up Procedure:

1. Centre Profile will be screened

2. Centre Visiting and Centre Auditing

3. Centre Finalizing from Client.

4. SLA will be done.

5. Client will start training and Client will install their chatting applications and platform into dedicated server.

6. Client release advance billing to Centre main bank account.

7. Centre goes live.

Royalty: 20%

Upfront: INR 6,00,000 (4,00,000 Refundable 2,00,000 Registration Charges)

Call Ankur The Administrator removed this message due to contact details which breaches our Terms and Conditions.

Skills: Customer Support, Virtual Assistant

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Project ID: #4337995

7 freelancers are bidding on average $5143 for this job

chyconsl

Hi, Let me handle it. Thanks

$5000 USD in 30 days
(0 Reviews)
2.6
apples2338

we assure you of high quality and accurate service pertaining to your project.

$5000 USD in 20 days
(0 Reviews)
0.0
tecsysindia

We're interested in your project and we're available 24x7. Check this site : http://tecsys.in

$5000 USD in 30 days
(0 Reviews)
1.8
Krusun

Hi, We are interested in working with you on this project. Thank you.

$5000 USD in 30 days
(0 Reviews)
0.0
Fly2Future

Hello Sir, I am running a BPO center with 8 seats. I have more than 8 years of experience in customer support, web form processing, data processing etc. We are ready to start!! Pls check PMB. Thanks, ISLAND B More

$5000 USD in 30 days
(0 Reviews)
0.0
bhadresh22

It'll be pleasure to work with you. Allow me to do this task for you. Thanks

$5000 USD in 29 days
(0 Reviews)
0.0
bandi7777

We are interested!

$5000 USD in 30 days
(0 Reviews)
0.0
hamtech21

Hi Can You Send Me the Complete Process Detail here

$6000 USD in 30 days
(0 Reviews)
0.0