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Customer Service Position for Online Live Chat Paid US$0.50/Chat.

Customer Service Position for Online Live Chat Paid US$[url removed, login to view]

Hours: 4 PM EST to 12 AM EST (GMT - 4:00)

We are looking for one Virtual Assistant with great American English comprehension and writing skills to assist us with Live Chat support from 4 PM EST to 12 AM EST. This is not a full-time position so it is a great position for someone that is going to be at their computer anyway doing work, surfing the web or watching TV with their computer on their lap.

Live Chat software will be provided via web access (HTML 5) and the chat software includes a list of canned responses that will speed up the response times and minimize typing. Some additional work may be required to answer customer inquiries and a web panel will be provided to find order shipment details.

Candidate should have excellent read/writing skills as well as great Customer Service skills. We expect extremely high-level customer support and professional, tactful communication with customers using proper grammar and American English.

This is not a dedicated position and if you have a flexible work schedule then you can multitask and work for us at the same time (in order to earn more money). We expect there to be between 20-50 chats per day based on an 8 hour schedule. Chats are normally only 2-3 responses and 80% of the responses can be covered using canned responses we have programmed into the chat tool. We are paying on a per chat basis so the more you are available online then the more you can earn. We will keep detailed information in regards to your conversations and customers will be able to rate your interaction with them so we can improve our service.

Hours:

-Hours: 4 PM EST to 12 AM EST (GMT - 4:00) - Please DO NOT BID if these hours don't fit your schedule.

Compensation:

-US$[url removed, login to view]

Requirements:

1. Work any time that fits your daily work schedule.

2. Always-on high speed internet access

3. Latest version of IE, Chrome or Firefox

4. Must sign an NDA (Non-Disclosure Agreement)

5. Be available via Chat tool like gTalk or MSN for training purposes and allow us to support you in real-time with outstanding questions.

6. Additional languages are a plus. Please note if you know any additional languages.

PROJECT RENEWABILITY:

-Project may be renewed for additional postings if vendor delivers high-quality work.

BID REQUIREMENTS:

-PLEASE PROVIDE YOUR COST PER CHAT BIDS BASED ON 50 CHATS.

-Generic bids will be rejected. Serious bidders only. If you cannot complete the project, please do not bid.

-Please provide us with details including your normal working days/hours in the US EST time zone. The position isn't limited to US daytime hours and we are looking for one or more provider(s) to cover 24 hours per day so we welcome any applicant that can provide a great level of customer support during times that match their available hours.

-Please put the text "I have thoroughly read your project brief and project requirements" so I know you read the entire project description.

-Please email me for additional information.

-All outputs of this project will be owned by the buyer including all related information property and copyrights. By bidding on this project, you agree to these terms.

Skills: Customer Support, Technical Support, Virtual Assistant

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About the Employer:
( 49 reviews ) Kowloon, United States

Project ID: #4984833

53 freelancers are bidding on average $24 for this job

tuhindo82

Dear I have just seen your Job posting and upon reading thoroughly, I felt strongly that I would be the most qualified contractor for your project. I have vast experience in IT/ Data Entry/ Web Research /Admin /SEO/ More

$25 USD in 3 days
(13 Reviews)
5.0
tusharozone

"I have thoroughly read your project brief and project requirements" Hello I Hope now you got good proposals for your project and you have seen our proposal.I Know its very difficult to choose good one from the be More

$25 USD in 1 day
(15 Reviews)
3.8
seovirtual

Dear Hiring Manager, Good day! My name is Sarah Jane Sebastian from Manila, Philippines and would like to apply for Customer Service position. I worked as a Virtual Executive Assistant for over 8 years doing a varie More

$25 USD in 3 days
(1 Review)
2.9
nicoleesposito

My name is Nicole Esposito and I am bidding on the Customer Service Position for online live chat that you posted. I can be available for the hours of 4pm to 12am EST, I live in the EST time zone anyways. I have other More

$25 USD in 2 days
(2 Reviews)
2.4
Oordosgoitia

I have thoroughly read your project brief and project requirements. One More time, I apply to you. I would like a long term job. I'm ready to start. I can do this job with accuracy. I'm a native spanish speaker, but I More

$15 USD in 1 day
(3 Reviews)
2.2
lux17682

Hi, I have thoroughly read your project brief and project requirements. I have 10 years experience in Customer Service. I have been doing presales and after sales phone support, Email support, live Chat Support, More

$30 USD in 30 days
(2 Reviews)
2.0
argoutsourcing

"I have thoroughly read your project brief and project requirements" Hello, my name is Alejandra I have a large experience on Bi-lingual Call Center, (English-Spanish), as an agent and a quality analyst at the Qua More

$30 USD in 3 days
(1 Review)
1.5
Amorlife

I have thoroughly read your project brief and project requirements. I am the perfect candidate for this position. I am based in South Africa so I may avail myself during EST odd hours; especially if you wish to be co More

$30 USD in 15 days
(1 Review)
1.2
CCharles1

Hi there. I have thoroughly read your project brief and project requirements. My name is Charlene and I am very much interested in this project. I am a reliable and ambitious individual with a positive attitude who wor More

$30 USD in 1 day
(1 Review)
1.0
evelyntan430

Hello, I am interested for this job. I have experienced working with administrative jobs like data entry, research, Salesforce, Outlook, data collection and other jobs. I am available over Skype for discussion. More

$25 USD in 3 days
(1 Review)
0.4
basithashmi

Hello, "I have thoroughly read your project brief and project requirements." I have working experience of customer support for more than 3 years. I have worked with a recruiting agency and at that time I was working in More

$30 USD in 5 days
(1 Review)
0.0
golu9099

"I have thoroughly read your project brief and project requirements" I am ready to work 24x7 as i am always free to work on pc... I can chat with many ppl at a time as Chatting is my favorite hobbie with a good t More

$25 USD in 3 days
(0 Reviews)
0.0
gayathriraghavan

Hi! We have a team and we can do this project. We currently have 10 people for the process. Revert back with details to when to start.

$25 USD in 3 days
(0 Reviews)
0.0
Renzeeks

Good Day, I know I may not be as experienced on Freelancer as other bidders but I am certain that I will be able to do an exceptional job in this post. I was a technical support representative for Asus and HP where I More

$25 USD in 3 days
(0 Reviews)
0.0
leewei82

To whom it may concern, I am writing to apply for the Customer Service Position for Online Live Chat Paid US$0.50/Chat position advertised here in Odesk. The opportunity presented in this listing is very interes More

$25 USD in 3 days
(0 Reviews)
0.0
Neonata1987

I have open availability, able to work all the time. I have thoroughly read your project brief and project requirements.

$25 USD in 3 days
(0 Reviews)
0.0
Uhleashuh

"I have thoroughly read your project brief and project requirements" I am actually available for longer hours if you need. I am available most days from 12 am EST to 12 pm EST. Monday are the only day that can not wor More

$30 USD in 1 day
(0 Reviews)
0.0
aswathi89

Hi, I always love to attend customer queries and provide support to them through email and live chat. It is fulfilling to see people satisfied by addressing their issues and providing useful answers. I also work for More

$25 USD in 3 days
(0 Reviews)
0.0
chie68

I have thoroughly read your project brief and project requirements. As for the 50 chats - your call as long as its reasonable. We can always negotiate the rate. But I work cheap don't worry. 4 PM EST to 12 AM More

$25 USD in 3 days
(0 Reviews)
0.0
sicortesjr

To Whom It May Concern, I am a native U.S. speaker based in California, I am new to Freelancer. My background is in Business Management with twenty years professional experience. I am currently on accounting and bus More

$29 USD in 1 day
(0 Reviews)
0.0