Looking For SEO Customer Service Representative

This project was awarded to HannahOfGreen for $10 USD / hour.

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Project Budget
$8 - $15 USD / hour
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Project Description

We run an SEO services company and are looking for someone to help out with our Customer Service Representative opening. This is a full time job that will require you to be available and working for a set period of 8 hours each day, 6-7 days a week. We are looking to pay $10/hour for the position.

The day-to-day operations will mostly hinge upon answering electronic questions from clients that will come in via email and directly through our online system. Being able to field occasional phone calls will be a plus.

Our goal is to have someone available 24/7 to field client questions. We currently have one representative taking care of questions as they come in from 3pm through 11pm EST. As such, we're looking for a couple more representatives to handle 11pm - 7am EST and 7am - 3pm EST. With your proposal, please include the hours that you will be available each day (should be at least 8 hours, though more is preferable as flexibility will be a plus). Also please note that we are looking for a candidate that is able to fill in on weekends during the same hours. Along with the hours you can work, please indicate the number of days you're able to work per week.

Perfect English, a positive tone, and people skills are all absolute necessities for the position. Previous experience with Customer Service as well as a working knowledge of various SEO techniques are preferable as well. Please do include any SEO experience you have with your proposal. We will provide training as needed to acclimate you with how our systems works and our various products.

Lastly, an applicant who also has technical/programming experience (mostly PHP-based) and is able to help out with website maintenance during times when all messages are answered will be given preferential consideration and perhaps a higher salary. If you have such experience and expertise, please include it with your proposal.

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