Multilingual Customer Support for beauty store

Closed

We are looking for a person who can act as the first level of our customer service for our beauty store, replying customer questions by email. This means that this person will receive emails from customers asking information about their orders or about the website, in several languages. Most of the queries have an easy answer and should be answered with reasonable speed, and all the questions with a more difficult/unknown answer should be forwarded to our local L2 customer service.

We provide customer service in 9 languages, sometimes replying with predefined answers, sometimes with short sentences automatically translated (Your order is ready. Thanks for your attention.) or sometimes in English.

Desired skills:

- Language knowlgede: if you speak any other european language such as spanish, german, italian, french, it will be an advantatge.

- Customer service experience: if you have done this work previously it is also an advantatge.

- Proper spelling of words and ability to sintetize the message. This is specially important when translating messages with automatic translators. Long sentences, complicated messages, look akward even when being translated among similar languages. Instead, simple, short sentences can be easily translated.

We receive around 7 mails which need to reply every day, which should be answered as they arrive (within reason). We are looking for a person for long term which will need some training. We expect to keep growing so we will need somebody for more hours as we grow.

If the person works well we may add more tasks to his/her responsability.

Skills: Customer Support, Virtual Assistant

See more: multilingual customer support beauty store, italian support, work for translators, virtual assistant in german, virtual assistant for it short term, virtual assistant customer service questions, need french email translated to english, looking for translators english spanish, looking for spanish translators, looking for italian translators, looking for english spanish translators, local virtual assistant, l2, it virtual assistant spanish english, italian virtual assistant, german language translators, french translating website, customer service questions, customer service experience, assistant in spanish, act customer service, translating from english to spanish, translating english to italian, simple sentences in spanish, look for a person

About the Employer:
( 5 reviews ) Santa Coloma, Spain

Project ID: #4335642

29 freelancers are bidding on average $5/hour for this job

tuhindo82

Dear I have just seen your Job posting and upon reading thoroughly, I felt strongly that I would be the most qualified contractor for your project. I have vast experience in IT/ Data Entry/ Web Research /Admin /SEO/ More

$4 USD / hour
(5 Reviews)
4.8
emmalancer

Hello! After reading your project description I fell that I am a suitable candidate for the job. Please check private message inbox for details.

$8 USD / hour
(11 Reviews)
3.6
try2t

Hello, Thank you for posting. I have 10 years experience in the BPO sector and write fluently French and English. Please see pm, portfolio and resume. Warm Regards

$3 USD / hour
(1 Review)
3.3
lux17682

Hi, I like this job and have sufficient skill and experience in doing this. I am ready to take this task routinely. Please read my PM. Thanks

$6 USD / hour
(2 Reviews)
2.0
gazzillo

Hello, I'm really able to do this job. Best Regards

$6 USD / hour
(1 Review)
0.3
MayteGL1

Hello.I'm Virtual Assistant and Administrative.I have experience in customer support.I have done similar work with translation into many languages too.You can check the quality of my job in 5 hours and if you like it,y More

$4 USD / hour
(0 Reviews)
0.0
asangaw

Hello I am corporate executive in Sri Lanka and I am so familiar with the professional culture that is very important to this positions. I can do the task with prompt communication and professional manner. Please re More

$4 USD / hour
(0 Reviews)
0.0
ali4ika

Hello, i can provide you support in English, Russian, Romanian and Dutch languages.

$6 USD / hour
(0 Reviews)
0.0
sayrii

Hi, I am native German-speaker, also speak fluent English. I have much experience in Customer Services. I am registered Management Assistant in Office Communications in Germany. BR Walentina

$8 USD / hour
(0 Reviews)
0.0
grigoriumonica

Dear employer, I have read your project description and I fully understand your requirements. I am able to do this job and deliver excellent service. I speak English, French and Italian. Although I'm new to this websit More

$5 USD / hour
(0 Reviews)
0.0
addsales

Hi, I would be happy to help. Please check personal messages.

$5 USD / hour
(0 Reviews)
0.0
Sophietranlate

I can work for you.

$8 USD / hour
(0 Reviews)
0.0
ItalyAgents1

hello, i can easily manage and reply to your customers emails or tickets i speak italian native but i can also write in english using a commercial language because i previously managed this task for other internatio More

$4 USD / hour
(0 Reviews)
0.0
simusimo15

Native italian with degree in modern languages ( spanish, greek and english ), with a long-term experience in customer support, suitable to do this job. Committed, flexible and reliable. Try me.

$7 USD / hour
(0 Reviews)
0.0
maxoliver

Hello; I speak Italian native, English, Spanish, some French; I'm a specialist in Customer Service, Customer Care and Help Desk coming from APPLE where we had to provide a very high level of customer service and sati More

$6 USD / hour
(0 Reviews)
0.0
ssitaly

Hi! I'm italian mother language and I can give you my support. Feel free to contact me!

$6 USD / hour
(0 Reviews)
0.0
ashu175

sir i am new on freelancer but i have so much potential to complete this job give me a chance please see pm for more details

$3 USD / hour
(0 Reviews)
0.0
Sgrassini1

Hello, I'm a native Italian tongue, with good English skill. I know also German and a little bit of French as European languages. I've previous experiences as call center receptionist and than costumer service as we More

$8 USD / hour
(0 Reviews)
0.0
gabygon79

Hello! I am fully bilingual (English-Spanish), detail oriented and have worked before doing customer service by email. Thank you for the opportunity.

$5 USD / hour
(0 Reviews)
0.0
atkz

Hello, I can provide support in German and English.

$5 USD / hour
(0 Reviews)
0.0