Technical and customer support for software

This project received 43 bids from talented freelancers with an average bid price of $234 USD.

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Project Description

Looking for a technical and customer support specialist for local network management software, long term cooperation is expected.


- ability be online 8 hours per week (8:30am-4:30pm (EDT/EST, NY time), Mon-Fri.

- fluent written English;

- fluent spoken English skills are appreciated;

- knowledge: experienced PC user; Windows Xp/Vista/7, networking, Virtual PC.

- wish and ability to learn deeply the software provided.


- reply customer requests by e-mail, online ticket system and live chat.

- answer phone calls.

Average estimated daily work load:

- 3-5 written e-mails (the estimated reply time within work time 1-2 hours);

- 1-3 live chats daily; average time of chatting 1-1.5 hours/day;

- 10-15 phone calls/monthly; 30 minutes/monthly

Please specify your bid as either flat monthly payment or some per-service price (e.g. $/e-mail, chat, minute of phone call etc.).

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