Technical and customer support for software
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Looking for a technical and customer support specialist for local network management software, long term cooperation is expected.
- ability be online 8 hours per week (8:30am-4:30pm (EDT/EST, NY time), Mon-Fri.
- fluent written English;
- fluent spoken English skills are appreciated;
- knowledge: experienced PC user; Windows Xp/Vista/7, networking, Virtual PC.
- wish and ability to learn deeply the software provided.
- reply customer requests by e-mail, online ticket system and live chat.
- answer phone calls.
Average estimated daily work load:
- 3-5 written e-mails (the estimated reply time within work time 1-2 hours);
- 1-3 live chats daily; average time of chatting 1-1.5 hours/day;
- 10-15 phone calls/monthly; 30 minutes/monthly
Please specify your bid as either flat monthly payment or some per-service price (e.g. $/e-mail, chat, minute of phone call etc.).
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- Outline your proposal
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