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Technical and customer support for software

Looking for a technical and customer support specialist for local network management software, long term cooperation is expected.

Requirements:

- ability be online 8 hours per week (8:30am-4:30pm (EDT/EST, NY time), Mon-Fri.

- fluent written English;

- fluent spoken English skills are appreciated;

- knowledge: experienced PC user; Windows Xp/Vista/7, networking, Virtual PC.

- wish and ability to learn deeply the software provided.

Tasks:

- reply customer requests by e-mail, online ticket system and live chat.

- answer phone calls.

Average estimated daily work load:

- 3-5 written e-mails (the estimated reply time within work time 1-2 hours);

- 1-3 live chats daily; average time of chatting 1-1.5 hours/day;

- 10-15 phone calls/monthly; 30 minutes/monthly

Please specify your bid as either flat monthly payment or some per-service price (e.g. $/e-mail, chat, minute of phone call etc.).

Skills: Customer Support, Phone Support, Technical Support, Virtual Assistant

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About the Employer:
( 12 reviews ) Vilnius, United States

Project ID: #2497501

43 freelancers are bidding on average $234 for this job

tuhindo82

Ready to start. Please check PM.

$350 USD in 30 days
(5 Reviews)
4.8
Nisrmasr

Technical and customer support specialist.

$200 USD in 30 days
(6 Reviews)
2.9
clockworksol

Hi I am interested with the job you have posted.Kindly refer to your PMB for further discussion about my bid.I am looking forward to work on/at your project. Thank you

$30 USD in 1 day
(6 Reviews)
2.1
NourAl

Hello! I am an experienced Customer Support Agent with a close to native French and fluent English. I would be very interested in working on your project.

$48 USD in 1 day
(1 Review)
1.0
Beliefcorp

Hi, I am a technological enthusiast always ready to learn new stuff. I am available for the eight hours and my per hour rate whould be 5$. Looking forward to your reply.

$250 USD in 2 days
(1 Review)
0.0
innovawebtech

Hi! I would love to assist you in this project. I assure you the timely submission of top notch work. Please see PM for my proposal. Thanks :)

$350 USD in 30 days
(0 Reviews)
0.0
Airborne5

1.Quality Customer service. 2.Resolutions guaranteed. 3.Customer satisfaction.

$150 USD in 5 days
(0 Reviews)
0.0
rafie0418

Hi! We are a BPO company expert on this field. Please see PMB for our company profile. Thank you! Have a good day!

$350 USD in 20 days
(0 Reviews)
0.0
iluvdjee

I have worked a technical support rep for more than 4 yrs and i have just stopped this august. worked with AT&T SBC GLOBAL and TIME WARNER CABLE internet( with all sub internet companies) so im sure i would be able to More

$335 USD in 30 days
(0 Reviews)
0.0
bushra15amin

I would like to apply for this job because I have experience of past 4 years in customer services.

$100 USD in 1 day
(0 Reviews)
0.0
amiablesudip

5 years experienced server and Network Administrator . I specialize in Linux and Windows Server administration. I have extensive experience installing and configuring Windows 2003,2008,Debian, Redhat, CentOS, Fedora an More

$250 USD in 30 days
(0 Reviews)
0.0
kyxbasilio

I believe that i'll be able to fit in perfectly with your specified requirements. I have almost 10 years of experience working in the callcenter business, I have worked as a Customer Service Representative both for AT& More

$250 USD in 30 days
(0 Reviews)
0.0
Lazwad

Hi, i'm ready for this job. please check PM and take a look on my CV. thanks

$250 USD in 1 day
(0 Reviews)
0.0
kimsumalpong

Hello, I've been in a call center for more than 2 years now with related job specifications done many times. Interested in long term relationship with you doing this kind of job. regards.

$225 USD in 30 days
(0 Reviews)
0.0
shaoncse06

Hello Sir, I have read you project details and I believe I can provide a high satisfactory customer support fullfill with your requirements. Please check PM for details. Thank you.

$250 USD in 20 days
(0 Reviews)
0.0
ranjithkr85

Hi, I am Ranjith. I have 4 years of experience of providing technical support to Anti virus softwares. Worked for Norton Virus removal team and McAfee home and home office product support. Currently I am working as More

$250 USD in 30 days
(0 Reviews)
0.0
Kikoo

HI, For more details on our bid. Please check the provide message. Regards

$30 USD in 30 days
(0 Reviews)
0.0
ryan424

Good day! My name is Adrian Buenaventura and I'm interested to be part of your team. I have a vast experience with regards to providing technical support to software end users. I worked as a remote support technician More

$220 USD in 30 days
(0 Reviews)
0.0
omeraaro

i can do this quite well

$270 USD in 30 days
(0 Reviews)
0.0
venu118

Hi, We are Bangalore (India) based BPO Company, and currently we have pool of team for your work. kindly consider us give us an opportunity to work with you. Awaiting for your Positive Feedback. Regarads More

$100 USD in 1 day
(0 Reviews)
0.0