Virtual Assistant Needed for Easy Customer Service Project

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Description

Short Term 4 Week Project for the Month of April

Dear Virtual Assistants,

We need someone to help us with a customer service project in April. This is a very easy project that simply requires you to check a customer service email account for a service we are preparing to cancel. We have refunds ready to issue to customers affected by the cancellation and we will be sending out a FAQ email to everyone regarding the cancellation. This will be taken care of by us. We simply need you on hand to answer any questions customers may have after the refund is issued and the FAQ email sent.

Example of Possible Email a Customer May Send: What will happen to my art files?

Your Answer: All art files have been deleted from our system.

***What we will provide***

-All information related to the cancellation including template emails you can send regarding certain questions.

-Limited customer information to use as a reference. (For the privacy and security of our customers, we will not issue phone numbers or addresses.)

***What you will need to do***

-Answer customer service questions via email.

-Forward on to us the information of any customers who claim they did not receive their refund.

-Check Skype for any voicemails and return customer service calls.

IMPORTANT:

-There are only around 60 paying customers affected by this cancellation. (Plus some who received the service for free.) Most will be satisfied with their refund and the FAQ email. Therefore, we predict this project will only take 30 min – 1 hour a day, Mon – Fri for the month of April.

-We only ask that you check the email account and voicemail once per day Mon - Fri. In other words, once you’ve checked the email account and voicemail, you are finished for the day, even if there is nothing to do. You will not need to check again until the following day. There will be plenty of days when there is nothing to do, especially in the last two weeks of this project.

-We should also mention that we have never had a voicemail to this number. About 90% of this project will be checking the email account.

-You can easily take this project on while working on other projects.

-Based on our estimates, for the entire month of April, you will likely only spend 10 – 15 hours TOTAL on this project. 20 hours max.

-Please bid the full amount for the entire project. We are looking for competitive bids, but we are also looking for a native or fluent English speaker, so our choice will likely be somewhere in the balance. To better your chances, we recommend you send us as much information about any relevant experience you may have.

-We will set-up and pay milestones on a weekly basis. In other words, we will set-up a milestone for your first week of work before you begin. We will release it after the week is finished, then set-up another milestone for the second week. This process will continue until the end of April.

In a way, this project is an experiment for us to see how effective outsourcing is. If you do a good job, there is opportunity for future projects that will pay more. Some future projects we have in mind are manuscript readers (you read sample chapters of a manuscript and let us know if it's a book you'd be interested in) and marketing campaigns.

If awarded, you will be required to sign a legally binding confidentiality agreement in order to proceed with this project. This is to protect our company and our customers.

Thank you for your bids,

-WeLoveBooks

Skills: Customer Support, Virtual Assistant

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Project ID: #1503882

54 freelancers are bidding on average $107 for this job

Bidstar

$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$ (((( Hi, I am highly interested to work on this. Please check ur PMB for more details. Thanks )))) $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$

$100 USD in 20 days
(10 Reviews)
3.5
ePelicano

Hi welovebooks, I'm well experienced in customer service. I'm bidding $50 for 20 hours of work in a month. Thanks, Eric

$50 USD in 30 days
(4 Reviews)
3.5
try2t

Dear Project Poster, Please check my pm

$130 USD in 30 days
(1 Review)
3.3
seovirtual

Hello, Good day! I am a Virtual Assistant for over 8 years now and would like to apply for this job posting. My skills and qualifications is attached on private message. Thank You

$100 USD in 30 days
(1 Review)
2.9
ruby22

Dear Sir/Madam: Thank you very much for the invitation to bid on this project, I'm very happy. I'm highly interested to work for these tasks you mentioned and have the competent qualifications beyond what you need f More

$50 USD in 30 days
(4 Reviews)
2.9
OceanPVTLTD

Hello Concern, Thanks' for your invitation! Please check your inbox!

$400 USD in 22 days
(2 Reviews)
2.3
clockworksol

Hi I am interested with the job you have posted.Kindly refer to your PMB for further discussion about my bid.I am looking forward to work on/at your project. Thank you

$100 USD in 30 days
(6 Reviews)
2.1
annapet2

I'm interested in working on your project.

$100 USD in 30 days
(2 Reviews)
1.6
samarticles

sir, i have experience , see pm

$100 USD in 30 days
(1 Review)
1.2
Beverlee1969

Hello and thank you for posting this project. I am sure you have many interest in this job but I am the person that can handle this job and you will not be disappointed.Thank you

$100 USD in 30 days
(0 Reviews)
0.0
machristinajes

I am Maria Christina Ledesma, 24yo, single and independent. I've been working in a call center industry for the past 5 years and I've worked as a Market Researcher, Customer Service Rep, Appointment Setter and Email More

$100 USD in 7 days
(0 Reviews)
0.0
lindaronnie

I'm a very good and experienced customer care service giver, very friendly and approachable and ready to start immediately. Thanx

$120 USD in 10 days
(0 Reviews)
0.0
tranquille1877

Hi, Please consider my bid. I have worked for ebay as an email support representative and a part-time virtual assistant. Thank you.

$60 USD in 15 days
(0 Reviews)
0.0
paapuhome

I am interested in your project. Please check PM. Thanks!

$100 USD in 30 days
(0 Reviews)
0.0
wendypuerto

I have more than 15 years of work experience in the fields of Customer Service and Sales which has honed my qualities ( especially handling IRATE customers ) and skills i think needed for the job.

$150 USD in 20 days
(0 Reviews)
0.0
rkjava

This is a cool job. Can work it great! Check PM. Thanks!

$100 USD in 25 days
(0 Reviews)
0.0
lyndasweangen

Hello I am very experienced in customer service and would LOVE to help you out! Please consider me!

$45 USD in 30 days
(0 Reviews)
0.0
getresults

Although I will not lower my bid but definitely you will be getting one of the best virtual assistants around. customer service whether answering emails or phone calls is not a problem. I have extensive experience in More

$250 USD in 5 days
(0 Reviews)
0.0
ranoco58

Hello, I was an Administrative Assistant in an Oil Company in the Middle East with experience in Office Management for five (5) years. I am interested in your job post. My previous job cannot afford to have lap More

$50 USD in 26 days
(0 Reviews)
0.0
l0belia

Dear welovebooks, Thank you for an opportunity to bid on your project. I am new member who is interested with your job post. I have been working as a customer service representative (e-mail/voice) in a BPO compan More

$70 USD in 30 days
(0 Reviews)
0.0