Closed

Customer Service Skills or Soft Skills That a Contact Center Agent Should Have

This project received 10 bids from talented freelancers with an average bid price of $203 USD.

Get free quotes for a project like this
Employer working
Project Budget
$30 - $250 USD
Total Bids
10
Project Description

a 20-30 minute Training Presentation on “Customer Service Skills or Soft Skills That a Contact Center Agent Should Have

I need:

PPT presentation on Customer Service and what you feel is the most important attribute to have in Customer Service

Here are some quality and training tips we use ;

The most important Soft Skills an agent should possess are the following:

· Active listening to the concern and issues of the customer towards the business

· Empathizing

· Respecting the rights of the customer

· Prioritizing the customer’s needs

· Understanding the situation of the customer

· Eager to find ways to help the customer

Please feel free to elaborate the presentation should be a minimum of 20-30 mins

Looking to make some money?

  • Set your budget and the timeframe
  • Outline your proposal
  • Get paid for your work

Hire Freelancers who also bid on this project

    • Forbes
    • The New York Times
    • Time
    • Wall Street Journal
    • Times Online