Closed

Customer Service Skills or Soft Skills That a Contact Center Agent Should Have

a 20-30 minute Training Presentation on “Customer Service Skills or Soft Skills That a Contact Center Agent Should Have

I need:

PPT presentation on Customer Service and what you feel is the most important attribute to have in Customer Service

Here are some quality and training tips we use ;

The most important Soft Skills an agent should possess are the following:

· Active listening to the concern and issues of the customer towards the business

· Empathizing

· Respecting the rights of the customer

· Prioritizing the customer’s needs

· Understanding the situation of the customer

· Eager to find ways to help the customer

Please feel free to elaborate the presentation should be a minimum of 20-30 mins

Skills: Customer Support

See more: skills customer service agent, contact center agent skills, what is soft skills, what are soft skills, presentation service, find ppt, customer service contact, what is quality center, customer service tips, contact customer support, soft, soft skills training, service center, no skills, Customer Support Agent, customer service, customer s, business service presentation, business ppt, soft business skills, customer contact, customer service skills, customer agent, need contact center, training presentation ppt

About the Employer:
( 0 reviews ) United States

Project ID: #5377618

9 freelancers are bidding on average $195 for this job

harendersingh

Hello, I am very much interested to move ahead with this project. With a strong experience of 3+ years working with Customer Support & Virtual Assistant,I have managed to build a broad skill set in this kind of pos More

$277 USD in 30 days
(0 Reviews)
0.0
zak2014

A proposal has not yet been provided

$277 USD in 7 days
(0 Reviews)
0.0
asd02

Hello Sir I am an experienced PowerPoint user. I have created many professional PowerPoint presentations to help clients. I assure you of the quality work to your satisfaction. Please have a look at my past revie More

$250 USD in 5 days
(0 Reviews)
0.0
bharghavsantosh

Hi, my name is Bharghav, I can help you with most of those PPT's that you have requested, the PPT's I have mentioned have already been used before with my team while I was working for a contact centre and fetched treme More

$250 USD in 10 days
(0 Reviews)
0.0
tuhindo82

Dear I have just seen your Job posting and upon reading thoroughly, I felt strongly that I would be the most qualified contractor for your project. I have vast experience in IT / Data Entry / Web Research /Admin / SE More

$244 USD in 24 days
(0 Reviews)
4.6
rahulsarkar93

Hello , I have possessed all required knowledge and skills in accomplishing the said assignment in a trustworthy manner. I gathered significant empirical skill in doing similar types of tasks from last two years More

$155 USD in 1 day
(0 Reviews)
0.0
digibson

Hi, I am a hardworking and dedicated South African who has been training the MS Office suite of software since 1994. I am therefore fully conversant with MS PowerPoint. I have actually put together a presentation on Cu More

$155 USD in 3 days
(0 Reviews)
0.0
michellecanada

Dear Hiring Manager, I am certain that I will be able to provide you the best training customer service training materials as my background in Customer Service/Retention and Technical Support would enable me to be a More

$133 USD in 2 days
(0 Reviews)
0.0
MartyArty

I have over 15 years experience in customer service. I've worked at several world-class organizations during that time. I am confident with my PPT skills and in depth knowledge of customer service, that I would provide More

$155 USD in 2 days
(0 Reviews)
0.0
chmeriton

I happen to work in the field, and operate a call center of more than 30 people at the moment. I manage all of them, and our customer satisfaction is over 95%. I can help you achieve the same, please feel free to ask a More

$133 USD in 3 days
(0 Reviews)
0.0