Customer Service Skills or Soft Skills That a Contact Center Agent Should Have

a 20-30 minute Training Presentation on “Customer Service Skills or Soft Skills That a Contact Center Agent Should Have

I need:

PPT presentation on Customer Service and what you feel is the most important attribute to have in Customer Service

Here are some quality and training tips we use ;

The most important Soft Skills an agent should possess are the following:

· Active listening to the concern and issues of the customer towards the business

· Empathizing

· Respecting the rights of the customer

· Prioritizing the customer’s needs

· Understanding the situation of the customer

· Eager to find ways to help the customer

Please feel free to elaborate the presentation should be a minimum of 20-30 mins

Skills: Customer Support

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About the Employer:
( 0 reviews ) United States

Project ID: #5377618

9 freelancers are bidding on average $195 for this job


Hello, I am very much interested to move ahead with this project. With a strong experience of 3+ years working with Customer Support & Virtual Assistant,I have managed to build a broad skill set in this kind of pos More

$277 USD in 30 days
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$277 USD in 7 days
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Hello Sir I am an experienced PowerPoint user. I have created many professional PowerPoint presentations to help clients. I assure you of the quality work to your satisfaction. Please have a look at my past revie More

$250 USD in 5 days
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Hi, my name is Bharghav, I can help you with most of those PPT's that you have requested, the PPT's I have mentioned have already been used before with my team while I was working for a contact centre and fetched treme More

$250 USD in 10 days
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Dear I have just seen your Job posting and upon reading thoroughly, I felt strongly that I would be the most qualified contractor for your project. I have vast experience in IT / Data Entry / Web Research /Admin / SE More

$244 USD in 24 days
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Hello , I have possessed all required knowledge and skills in accomplishing the said assignment in a trustworthy manner. I gathered significant empirical skill in doing similar types of tasks from last two years More

$155 USD in 1 day
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Hi, I am a hardworking and dedicated South African who has been training the MS Office suite of software since 1994. I am therefore fully conversant with MS PowerPoint. I have actually put together a presentation on Cu More

$155 USD in 3 days
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Dear Hiring Manager, I am certain that I will be able to provide you the best training customer service training materials as my background in Customer Service/Retention and Technical Support would enable me to be a More

$133 USD in 2 days
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I have over 15 years experience in customer service. I've worked at several world-class organizations during that time. I am confident with my PPT skills and in depth knowledge of customer service, that I would provide More

$155 USD in 2 days
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I happen to work in the field, and operate a call center of more than 30 people at the moment. I manage all of them, and our customer satisfaction is over 95%. I can help you achieve the same, please feel free to ask a More

$133 USD in 3 days
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