Employee Contact Centre

Closed

We are a busy temporary recruitment office in Sydney, Australia. We work in the construction industry, and have around 60 - 80 temps working for us each day on different construction sites.

We are looking for a partner who can manage our inbound calls from prospective, current and past employees.

The main tasks for the inbound call consultants are:

1. Telephone Recruitment Screening (asking 6 basic questions, recording responses in a spreadsheet and making decision whether to invite them to an interview or not). This process will be scripted

2. Responding to employee availabilities and updating into our web system.

3. Forwarding payroll queries to specific email addresses

4. Troubleshooting employee issues using standardised process and our web system

5. Screening calls from people who call to speak with Sydney based staff, handling their inquiry where possible, and forwarding message to Sydney staff member where appropriate

We are looking to have a small team trained up so that employees get to know them all. The hours that the phone needs to be manned is 6am - 10pm Monday - Friday; then 6am - 5pm Saturday, and 5pm - 8pm Sunday. Mostly, only 1 person is required, with perhaps 2 days per week we need an extra person for 4 hours each day.

On the Sunday, this would be retrieving voice mails and web system messages and actioning them as required.

We are interested in hearing about your experiences in this area, and your rates for this work.

Excellent English (verbal and written) is essential.

Skills: Customer Support, Data Entry, Phone Support, Virtual Assistant

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Project ID: #4135255

16 freelancers are bidding on average $5/hour for this job

amirn2011

Thanks for the great calling task. Please discuss with us for more information.

$5 USD / hour
(60 Reviews)
4.8
muzammil21

we do not offer package we offer Only guaranteed results..100% quality work within time limit and ...Read more in PMB

$8 USD / hour
(14 Reviews)
4.7
tuhindo82

Dear I have just seen your Job posting and upon reading thoroughly, I felt strongly that I would be the most qualified contractor for your project. I have vast experience in IT/ Data Entry/ Web Research/Admin/SEO/ Co More

$2 USD / hour
(13 Reviews)
4.9
clockworksol

Hi, We are interested with the job you have posted.Kindly refer to your PMB for further discussion about my bid.I am looking forward to work on/at your project. Thank you

$8 USD / hour
(7 Reviews)
2.3
angelinepat

Please check PM for further details.

$4 USD / hour
(1 Review)
1.4
SREDNA

We can do this very well. We can assign additional agent during peak hours as per agree schedule.

$5 USD / hour
(0 Reviews)
0.0
AICOMSolutions

As a Top-100 Global Outsourcing Company for three consecutive years (2005, 2006 and 2007), AICOM consistently deliver world class quality services at significantly lower cost. Since we are established on this indus More

$6 USD / hour
(0 Reviews)
0.0
adilrauf90

Hi, Hope you will be fine and in good health. I have around 2 Yrs of experience in Australian market. I have very experienced agents and teams who are already doing outbound calls on different projects in Australia. I More

$5 USD / hour
(0 Reviews)
0.0
SunilVyas01

please check your PM

$5 USD / hour
(1 Review)
0.0
chambersdavid

Hi, I have carefully reviewed your requirements and I am sure that my team is ready to take up your project and we hope to live up to your expectations. Currently, We have a strong team of professional Virtual as More

$4 USD / hour
(0 Reviews)
0.0
ef123bf

hi i believe you are looking for my team, we are perfect on this position and we are perfectly set up.as you can see most of our projects are from australia,.our website is www.callunlimited.biz..we can provide you 24 More

$6 USD / hour
(0 Reviews)
0.0
bindujuneja6

i am ready to start asap .

$5 USD / hour
(0 Reviews)
0.0
f77777777

Dear Sir, we are Sri lNkan Based Call center . we have very good experience in working for Australian Campaigns. we have worked for VHA (Vodafone Hutchinson Australia) B2B Customer care also . we would be best fi More

$6 USD / hour
(0 Reviews)
0.0
rayhan684

Dear Hiring Manager, I'm an experienced Virtual Assistant applicant to the cloud, and I'm very interested in your job post involving these skills. I have recently worked in Miken Construction limited which is under More

$2 USD / hour
(0 Reviews)
0.0
bpo0995

Please check your PMB for the details

$5.5 USD / hour
(0 Reviews)
2.0
Farjadawan

We are a professional Outsourcing solutions company. We provide you with most experienced, dynamic and versatile personnel who are destined to quickly and effectively deliver your solution at the lowest cost. Our exper More

$5 USD / hour
(0 Reviews)
0.0