Level 1 Support Agent US Only

Cancelled

GTeam FZ LLC provides software support services to customers who use our 25+ software products and our Level 1 support agents are the face of the company to our customers. We are looking for Level 1 support agents who are passionate about helping customers and if this appeals to you, then you should strongly consider this position. Specifically, we are looking for Level 1 agents who fit the following profile:

Skills and Experience:

Customer Orientation – You must be able to look at issues from the customer’s perspective and empathize with their situation, so you can be an effective agent and advocate.

Customer Support Ticket Handling Skills – You need to have experience interacting directly with customers through phone calls, emails, a ticketing system and/or live chat to be effective in this role.

Business Orientation – 95% of our customers are businesses. You don’t need to be an expert in their specific industry, but you will need to be able to understand the impact each issue has to their business based on the information they provide, so you can effectively prioritize the customer issues assigned to you.

Communication Skills – You must have excellent written and verbal communications skills and strong listening skills, so you can ask good questions and provide viable solutions to our customers. You must be fluent in at least the English language.

Time Management and Prioritization – As a Level 1 agent you will have at least 10 issues in your caseload at all times, so you will need to manage your time and adjust your priorities as your caseload evolves.

Technical Skills – You don’t need to be a programmer or engineer in this role, but you do need to have above average computer skills, so you can learn the functionality of our products and resolve basic operating system and/or database related issues.

Personality attributes:

An energy and passion for helping others

An inclination to seek innovative and/or unconventional solutions to problems

A sense of compassion for customers and others around you

An extroverted personality or at least a high level of comfort in interacting with new people

The ability to be agile and flexible in dealing with rapidly changing processes and priorities

A positive and resilient mindset

This job is only offered on a Full Time basis (40 hrs/wk) and Level 1 agents work primarily US Eastern work hours (8am to 6pm), as this is when most of our customers are available. We do have a significant number of customers in Europe as well and have some flexibility for earlier work schedules.

We pay $10/hour for these positions ($500 fixed-price payment for a trial job if that trial leads us to hire you). We work with you through one of several approved staffing and payment platforms which will charge a percentage fee on your gross earnings. For United States citizens and permanent residents, we pay $8/hour because we have to cover W-2 payroll processing through these platforms.

Skills: Communications, Customer Support, Data Entry, Phone Support, Technical Support

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Project ID: #4680550

25 freelancers are bidding on average $10/hour for this job

HardWorker1989

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$10 USD / hour
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5.5
JackBradford

Hello, I represent a call center in Medellin, Colombia with bilingual agents (English/Spanish). Most of our agents are from the States and have little or no accent. We are currently working 2 level 1 customer service More

$8 USD / hour
(1 Review)
2.0
jaydenverse

Hello Zaffry.I am a United States' Certified Technical Support Agent with many years of Tech customer support. I believe my work experience would fit well with this position. I hope you consider my bid for the Level 1 More

$9 USD / hour
(2 Reviews)
1.1
dmclene101

i have great customer service skills i am the right person for this job.

$11 USD / hour
(0 Reviews)
0.0
ratoon

Hi, Thanks for viewing our Proposal! We are a global staffed with certified technicians with years of experience and knowledge in this field, and a Technical support company which is critically founded for rende More

$10 USD / hour
(0 Reviews)
0.0
iSharpmind

Please Check PMB

$12 USD / hour
(0 Reviews)
0.0
bonn1189

I am a hard working person, willing to learn, and easy to train. willing to start anytime. You will get all the best in me.

$11 USD / hour
(0 Reviews)
0.0
virtualhuman

I have several years of experience offering tech support with companies such as vistaprint.com. This job sounds like something I could be successful at. Please contact me for further informatiom.

$8 USD / hour
(0 Reviews)
0.0
easygoinsl

Born and raised in California. I speak fluent English and run an online business where I'm already glued to the computer providing support via email trouble tickets, online chat and phone. Therefore I can accept your l More

$8 USD / hour
(0 Reviews)
0.0
moneabarbara

Hello, I have 2 years experience of technical help desk for HP. I am available for the trial since 12/07 to 22/07.

$11 USD / hour
(0 Reviews)
0.0
Abdel44bb

Hi, I'm located within USA and I have more than 2yrs of general customer service experience , i have tea of 5 at the moment and if you are sure this is ongoing i will give you $5.5 - 9 / hour , contact me at : 954 2 More

$11 USD / hour
(0 Reviews)
0.0
jasijacks

Customer orientated and well educated with the ability to express empathy

$11 USD / hour
(0 Reviews)
0.0
gsaran01

To whom it may concern: Carpe Diem! I am a hardworking, ambitious and passionate candidate with extensive experience in Customer Service. I am excellent customer experience oriented which means that I go out of More

$8 USD / hour
(0 Reviews)
0.0
vinu06

Helping the client at the time of issue is not easy but i have experienced in that.

$12 USD / hour
(0 Reviews)
0.0
charlieespinosa

I believe my experience and knowledge on this would make me best fit for this project.

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(0 Reviews)
0.0
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jacobszall

I am certified in this kind of work.

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(0 Reviews)
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crudecalls

I am an experienced Customer Service Professional with experience of over 10 years dealing with US clients. I'm ready to work for you.

$11 USD / hour
(0 Reviews)
0.0
mcsemaj

Hi! I'm very interested in this work. I have a very good experience in customer service and have worked in the BPO industry for almost 6 years. Please count me in.

$12 USD / hour
(0 Reviews)
0.0
samanna

Kindly check PMB.

$12 USD / hour
(0 Reviews)
0.0