Customer Phone Support

Closed

We are looking for a company that provides phone support for my clients.

Similar to freelancer (but we focus on trades and services), we have clients who post projects and then we have tradesmen bidding on those projects. For example, a consumer needs a house painted, describes this project online, and then painters ask questions, request a site visit and bid on the job. The consumer then chooses the best supplier.

We are looking for a company that calls the consumer/buyer to:

- make suggestions on how to improve the job description if there have't been many responses.

- ask if they are happy with the responses they have received.

- ask for feedback on winning suppliers.

The company should also call the suppliers/ tradesmen to:

- ask them to bid.

- get feedback on the job description.

- update their profile.

- ask for feedback on the buyer/consumer after the job is completed.

We will provide a Customer Support login to our website which allows you to enter the result of phone conversations on the project page. Every phone conversation needs to be recorded.

We will provide a Skype account and set up Skye Out. This requires you to have an excellent Internet connection - the calls need to have the same sound quality as landline calls (no delays etc.). Alternative solutions to Skype Out are welcome.

Your spoken AND written English needs to be EXCELLENT. You need to be able to understand the Australian accent.

You need to have experience with customer service and a professional tone on the phone.

The service needs to be provided some time between 12 noon and 6pm Australian Eastern Standard time on weekdays. As these are outgoing calls, you are not expected to be online the whole time. So your quote should not be based on time but based on the number of completed phone calls (currently about 5-10 per business day). We provide mobile phone numbers which increases the likelihood of getting the recipient on the phone.

Skills: Customer Support, Data Entry, Marketing, Phone Support, Sales

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About the Employer:
( 1 review ) Sydney, Australia

Project ID: #1163624

33 freelancers are bidding on average $392 for this job

nehasb

Please view my PMB carefully.

$250 USD in 0 days
(348 Reviews)
6.8
bkbt

Hi, Please check PM for details. Regards

$250 USD in 15 days
(1 Review)
2.2
Nathenfox

Sir/madam I am dedicated and meet your requirements. Please allow me for an interview to see if I can fit in. Besides, I have worked for UK companies and lived there. I look forward to hear from you. Regard More

$689 USD in 28 days
(1 Review)
0.0
dhainez23

i bid for this project because i am experienced person working in a call center company so i think this job will suit my skills thru phone or virtual conversation.

$250 USD in 14 days
(0 Reviews)
0.0
bpo0995

Please check PMB

$400 USD in 30 days
(0 Reviews)
2.3
AndrewHanson

Please read PMB.

$250 USD in 5 days
(1 Review)
0.0
independentminds

We offer a full range of support inbound and outbound for your business. Highly skilled, educated, professional VA's and appointment setters. All experienced in handling Australian accounts. English is above averag More

$500 USD in 30 days
(0 Reviews)
0.0
ardine

Hi, This is a perfect job for me. You can hire for this project.

$250 USD in 1 day
(0 Reviews)
0.0
Murad786

Please check the PM for sample and details.

$250 USD in 1 day
(0 Reviews)
0.0
zahydkhan

Describe in your bid: * Your understanding of their project needs * Specific skills you have to satisfy those needs * Your experience completing similar or relevant projects * The quality of your work * Exam More

$500 USD in 31 days
(0 Reviews)
0.0
BrooklynSoft

Please read the PM.

$500 USD in 5 days
(0 Reviews)
0.0
eminenture2

Accuracy assured. Completion of work assured in minimum span of time.

$500 USD in 15 days
(0 Reviews)
0.0
vadek2

Though I am new to the freelancer scene, I know I can deliver the service you are asking for.

$300 USD in 7 days
(0 Reviews)
0.0
ravidusri

I do my best

$600 USD in 7 days
(0 Reviews)
0.0
scentology

Hi, I would like to apply for the vacant position. I have been in the Customer Service industry for the past 8 years and have handled several accounts such as Sales, Financial, Customer Service and Email/Chat Suppor More

$300 USD in 30 days
(0 Reviews)
0.0
OutsourcingEgypt

Hi, Please check Private Message. Thanks.

$500 USD in 30 days
(0 Reviews)
0.0
saeedrasoolafrid

Please see PM.

$750 USD in 30 days
(0 Reviews)
0.0
musabmian

Dear Sir, We are a call center specializing in this kind of projects, we can offer you a fully managed agent dedicated to the project. you can also do the interviews and select the right agent. In your case it could More

$300 USD in 7 days
(0 Reviews)
0.0
xfotech1

We already this project and we have got expert agents working with us with austrialian accent. Please check PM

$300 USD in 3 days
(0 Reviews)
1.3
hazelbelsher

ready to work for this project.

$400 USD in 20 days
(0 Reviews)
0.0