Test Our Remote Tech Support - repost 2

Budget $30 - $250 USD
Bids 4
Average Bid $184

We need you to help us test our remote tech support agents. Our agents get calls from people with all type of tech support issues (viruses, driver problems, system upgrades, network setup, and more). We want you to do a short call into our call center and pretend to be a potential customer with a problem. Come up with a real or potential problem on your computer, call our 800 number, let the agent remote connect and diagnose your PC. Go through the sales process and express an interest to purchase. Go all the way to the transaction page with the agent and then end the call before entering your personal data.

Afterwards, send us a short report/review of the call and agent's name. Most importantly, send us the URL of any websites the agent told you to visit during the sales/signup process.

We need 8 separate test sessions (to test various agents), each session should take 15-30 minutes. Ideally, you should call in from multiple phone numbers if possible. The whole project should take 3-5 hours, requires US based phone number, and a computer.

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Bids on this Project

  • AAATom Profile Picture

    AAATom

    Zagreb,  Croatia

    I have 20+ years of experience in embedded programming (assembly, C) and Windows desktop programming (VB, C#, API, user interface design). I am also proficient in VBA programming and an excellent troubleshooter both in hardware and software. Since 2012 I am active as an Expert on JustAnswer in several computer related categories.

    C Programming, Javascript, Visual Basic, and .NET

  • bryanyoung Profile Picture

    bryanyoung

    Cle Elum,  United States

    I am an applications programmer with 10+ years of industry experience, mostly at Microsoft. I also write on the side.

    C Programming, Javascript, XML, and .NET

  • diegotaracena Profile Picture

    diegotaracena

    Miami,  United States

    I develop the role of managing data, information and analysis. Well known experience in the process of Market Research and Technology Systems Administration. Working on a variety of methodologies such as on-line, CATI, CAPI, PAPI. Using and developing software as ConfirmIt, NIPO, Quantum, SPSS and others. I'm in constant communication with global key leaders to be informed of new trends and implementation of standardised procedures. I have worked deeply with Statistic Analysis in general. In IT I have worked with the systems and logic of the entire network, Creation and administration of web pages, managing devices such as the Firewall, File Servers, Active Directory, Web-FTP servers among others.

    Visual Basic, Website Design, Data Processing, and Data Entry

  • muzammil21 Profile Picture

    muzammil21

    layyah,  Pakistan

    Muzammil21 is an SEO and link-building, data entry and web design team based in USA and Pakistan, and has been a member since 2011. Muzammil21 also can be hired as SEO professionals, link builders and web developers & designers. Muzammil21 has completed projects such as SEO link-building, WordPress Site Build and holds educational qualification ACCA-UK and MBA marketing and computer engineers.

    PHP, Website Design, Graphic Design, and Internet Marketing