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Customer Service Duties

We are looking for someone to handle customer service duties for a small manufacturer of sporting goods. Specifically, you will:

1. Handle refund requests by looking up customer orders in our support system and creating a ticket.

2. Address user issues with the items, such as quality concerns or usability questions.

3. Respond to emails regarding the product and to communication about suggestions.

Contractor requirements

We are looking for a contractor who:

1. Is available Tuesday, through Friday for approximately 2-3 hours per day

2. Has worked in a customer service setting or a similar customer-facing job

3. Has a solid command of written English to reply to customers

4. Ability to follow directions.

How to apply

To apply, please respond with a cover letter that includes the following:

1. Your customer service experience along with retail product experience

2. Your availability on Tuesday - Friday

In addition, please include the following: How you would respond to a customer that is requesting a refund due to a faulty product?

A quick test of your ability to follow directions will be required.

Skills: Customer Support, Data Entry, Virtual Assistant

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About the Employer:
( 0 reviews ) Croydon, United Kingdom

Project ID: #5339430

43 freelancers are bidding on average £7/hour for this job

tuhindo82

Dear I have just seen your Job posting and upon reading thoroughly, I felt strongly that I would be the most qualified contractor for your project. I have vast experience in IT/ Data Entry/ Web Research /Admin /SEO/ More

£8 GBP / hour
(22 Reviews)
5.1
WriteSmart

I would love to be a part of your team. My bid is £5GBP per hour and I can work 15 to 20 hours per week. I have 5 years experience as an email and chat customer support agent and was later on promoted as a Quality Anal More

£5 GBP / hour
(14 Reviews)
4.6
allancbatten

Hi: Allow me to introduce myself to you as Allan C. Batten, a U.K. citizen currently based in Thailand. As an experienced sales & marketing exec. with customer relationship management, sales, marketing, and Int More

£10 GBP / hour
(2 Reviews)
4.4
stezi86s

Hello, My name is Anastazija and I am fluent in English, Serbian, Croatian and Hungarian. I speak German as well. Currently I am learning French as I like learning new languages. I have experience with Zopim and More

£5 GBP / hour
(4 Reviews)
3.9
raselbstesl

hi, i have read your full requirement and assuring you that i will full fill your requirement and i am able to do work on your time frame. and when when a customer give us refund request then i will ask him what's th More

£5 GBP / hour
(10 Reviews)
3.6
axenicglobal

I am freelancer with 7+ years experience in Customer Service,Chat Support,Telemarketing,Lead generation. 1. Your customer service experience along with retail product experience i) I have worked with Express Gift More

£5 GBP / hour
(2 Reviews)
3.5
harendersingh

Hello, I am very much interested to move ahead with this project. With a strong experience of 3+ years working with Customer Support, & Virtual Assistant,I have managed to build a broad skill set in this kind of More

£5 GBP / hour
(7 Reviews)
3.4
lorenzo88

Non hai ancora fornito una proposta

£8 GBP / hour
(1 Review)
2.9
clare83

Bid based on 12 hours. I am currently based in Oman and have extensive customer service experience. I'm very reliable and perfect for this job. Please send me the test. Also, if you google my name clare al-aufi you wi More

£11 GBP / hour
(1 Review)
2.1
lux17682

Hi, I have over 10 years experience in Customer Service. I have been doing presales and after sales phone support, Email support, live Chat Support and other customer service processes for a UK based company and can More

£6 GBP / hour
(2 Reviews)
2.0
JonesTroy

First Synergy Global Center Phil Co is the registered BPO company providing excellent outsourcing services in the Philippines with 4 years of experience. Our main goal is to increase your company´s profits by decreasi More

£5 GBP / hour
(1 Review)
0.0
shruti2pai

A proposal has not yet been provided

£5 GBP / hour
(0 Reviews)
0.0
TechSuppXpert

A Remote IT Support Specialist, has more than 4 years of experience in Technical Support field which includes supporting based in United States, provide technical support for Software and Hardware issues of Desktop, La More

£8 GBP / hour
(0 Reviews)
0.0
janismachacon

I may be new here but I follow simple rules and simple instructions. Forward thinking, resourceful professional with more than 10 years of experience in Sales, Marketing and Customer Service who understands that the po More

£8 GBP / hour
(0 Reviews)
0.0
dhatran

Thanks in advance for your time spending on my case! I like doing this job because it's nice & can give me so many opportunities to assist people in business & also gain more experience on language and culture as well. More

£8 GBP / hour
(3 Reviews)
0.0
louiseanne007

I am an experienced Customer Service Representative (CSR), Real Estate Agent, Team Leader Customer Relations Specialist and have worked as a Business Development Consultant. I have worked for accounts that require me t More

£8 GBP / hour
(0 Reviews)
0.0
adrish12

Hiring Manager, I have past 16 years of experience working in customer support handling inbound, outbound, live chat and email process. I am a B.Sc Maths with MBA Marketing. And also worked as an Internet Market More

£7 GBP / hour
(0 Reviews)
0.0
JaclynB

Dear Sir Or Madame: I have almost 20 years experience in customer service - I worked 6 years in McDonalds and 2 years in retail stores. I also have many years experience in working in an office environment - I work More

£7 GBP / hour
(0 Reviews)
0.0
Fredens

Hello I'm from Denmark, but my english skills do not suffer from that. My written english should suffice, but if I ever find myself in doubt about grammar or similar issues, I will look it up until I am completely c More

£6 GBP / hour
(0 Reviews)
0.0
Camelia90

Hello, I believe I'd be the perfect virtual assistant since I meet all your requirements. My English is flawless and I have excellent communication, writing and typing skills. I'm available at almost any hour, M More

£8 GBP / hour
(0 Reviews)
0.0