Customer Support via Our Online Platform (Sprout Social and Zen Desk)

Closed

Description

I would like someone to provide out of hours (relative to GMT/London Time) support on evenings and weekends by answering customer questions arriving at our online platform. These could come from our website or from social media or email.

It's a very straightforward system and full details will be provided to allow questions to be answered fully. You will also be able to pass the support "ticket" on to us if you feel you cannot answer it.

This will be a few hours work a day at around 7pm GMT, 10 GMT and after midnight if possible. Also a few hours on a Saturday and Sunday around 2pm GMT. We will be paying hourly as well as a bonus if you answer a large number of tickets.

We anticipate a steady start with maybe only a handful of tickets a day but there is the possibility of doing far more work and hours in the near future if everything works out.

Skills: Customer Support, Data Entry, Data Processing, Virtual Assistant

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Project ID: #4847811

76 freelancers are bidding on average £22/hour for this job

weblazer

Good day! Im Sonny Aldave one of the top virtual assistant provider in Freelancer.com. Please check this link: www.freelancer.com/d/skills/Virtual_Assistant/ my username is Weblazer. To be one of the top provider it re More

£18 GBP / hour
(71 Reviews)
7.3
difan016

Expert here, I can do this work for you I did such as work before] kindly check my reviews, add me on skype-sultanarefin will wait for your reply Regards, Sultan

£18 GBP / hour
(183 Reviews)
5.6
cowboy14

Hello sir, I am graduate in Computer Science and Engineering (CSE) and now freelancing is my time profession. I am online 8-10 hours per day via pc and all others time via smartphone. So once i started full tim More

£18 GBP / hour
(34 Reviews)
5.2
indiawrites

Hello Sir, We are a team of professional customer service representatives working 24x7 for serving valuable client like you! We have gone through your full requirements for providing ticket supports. We will pro More

£18 GBP / hour
(19 Reviews)
5.1
tusharozone

Dear Sir/Madam I am Tushar from India. I am Computer engineer and MBA. I am providing various services since last 3 years. I am interested in your project. I have good experience on various Admin Support projects. I More

£18 GBP / hour
(44 Reviews)
4.8
tuhindo82

Dear I have just seen your Job posting and upon reading thoroughly, I felt strongly that I would be the most qualified contractor for your project. I have vast experience in IT/ Data Entry/ Web Research /Admin /SEO/ More

£20 GBP / hour
(24 Reviews)
5.1
adityasl

Hi, I would like to apply for the job. I will be available 7 days a week and can work for more hours if needed. I can start immediately. Please check my reviews. Looking forward for the reply. Regards, A More

£20 GBP / hour
(86 Reviews)
4.8
Thebestjob

Dear Sir, If you are looking for high quality work to be done for a fair price, i am the rightest person for this project. I have lots of experience on these kind of projects. I graduated from International Trade & Mar More

£18 GBP / hour
(29 Reviews)
4.8
VideoTon

Hi, This is VT. I am interested professional assistant with experience in customer support, VA, research. I am also familiar with design art and science. I am ready to help you in a long-term basis and willing More

£22 GBP / hour
(19 Reviews)
4.4
SuzyQ

Experienced data entry worker at your service. Available and ready to start right away. Please provide more details in pm about the topics. Thanks Suzy

£20 GBP / hour
(5 Reviews)
4.2
wsh2

[GMT-5] location. Approximate availability: 1pm - 1am GMT, but can deviate. [10+ year] Expert / Mentor ranking at www.vbcity.com and www.experts-exchange.com. Well written and spoken American English is my only lang More

£25 GBP / hour
(6 Reviews)
3.7
Vagtepes

Hi, I have some some professional experience in customer support and also a little experience using sprout social. I would really like to work part time answering tickets and getting some training on it since it can ad More

£18 GBP / hour
(11 Reviews)
3.6
wiisetech

I am interested in this work. I can answer the customers and Will be working on you mentioned time frame. Will give you good results and ready to pass the test if any. I have 1 questions If I have to answer through liv More

£20 GBP / hour
(29 Reviews)
3.3
morpheous21

Hello, Previously I worked for a client based on london to support his soccer website. We were managing clients and their issues reagarding soccer matches' streams. Can you please tell me ehat kind of support you expec More

£30 GBP / hour
(8 Reviews)
3.1
dwid

Hello. I possess masters degree in engineering management and CPE (Certificate of Proficiency in English) - the most advanced general English exam provided by University of Cambridge. I can work your desired hours and More

£18 GBP / hour
(7 Reviews)
2.6
alainahull

With a commitment to efficiency and high quality, I will be able to provide service that is at all times a cut above the rest. I am keen to detail and possess excellent written and verbal skills. I will assure that job More

£20 GBP / hour
(3 Reviews)
1.9
samanna

Hi, We are small but effective & reliable virtual services team from Budapest-Hungary. Our academic background: marketing communication & foreign trade with EMEA region Business development, Telemarketing & Telesal More

£18 GBP / hour
(1 Review)
1.8
prethel

HI, I am really interested to work for you. I am a professional freelancer and you may check my entire reviews to have an idea about me. I will be available on your given time schedule and as professional freelancer More

£20 GBP / hour
(6 Reviews)
1.8
msgpatel

I have experience of 2 years as a customer support manager. i have experience to work on zen desk with ticket system. i have be work as customer relationship manager for online web store. they are selling electronics i More

£18 GBP / hour
(1 Review)
1.6
anulanaglowska83

Hello, I am online at least 8 hours a day, also during weekends and ready to start immediately. Please consider my bid. Regards, Anna

£20 GBP / hour
(1 Review)
1.4