Walk through repair of WIA Windows Image Acquisition, Scanner repair 7 - Repost - open to bidding

WIA Windows Image Acquisition Service won't start - Scanner won't scan - help?

I have an hp officejet 6500 e-710 printer with scanner.

I was able to print and scan until 5 days ago, then lost the ability to scan. After reinstalling printer with difficulty (I reconnected via USB ports rather than wireless) I am still unable to scan.

I went into services and made sure all supporting dependencies SDH, DCOM, and RPC services were started. I started WIA but it stopped itself almost immediately (many times). Even when I have the services window open with WIA restarted, I am still unable to open scanner (Hp Scan notice reads: HP officejet 6500 e-710n-z was not found).

All related services are set to automatic. In the recovery tab of WIA, all failure attempts are set to restart the service, and reset fail count after 1 days, and restart the service after 1 minute.

Please help.

Skills: English (UK), Troubleshooting

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About the Employer:
( 0 reviews ) Australia

Project ID: #5844695

1 freelancer is bidding on average $25 for this job


I've worked with printers and network scanning for about 6 years on my previous job. I think I can help you out with this - if I don't solve the scanning problem, you don't have to pay me :) Kind regards, C.R.

$25 AUD in 1 day
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