Native french speaker needed for customer call service.

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You are speaking proper french and are a good talker on the phone? Then please continue to read...

We are selling our evening dresses on amazon france now and from time to time it happens, that a customer is not happy with a order for example because she is not happy with the dress, does not like the quality or the item is broken and then the customer leaves bad feedback for us on amazon. In those cases it is very difficult for us to communicate by email and resolve the problem by email.

Making a phone call to the customer and talking to her in french language would be much easier. In those cases we offer the customer to replace the item, offer a part refund if the item can be repaired or we will pay the whole shipping and return shipping costs. But most important is, that we get the customer to remove the bad feedback from the amazon website again. She can do this either in her customer account or even easier if she just write us a message on amazon with a text like "the feedback can be removed".

My problem is, that we don't speack french so we need someone to help us with this. There would be maybe 2-6 of these calls per months depends how many bad feedbacks we receive. Please place your bid for one of these cases. Sometimes a case can be resolved within a few minutes like 2-5 minutes and sometimes it is necessary to give the customer a second call to remind him to remove the feedback please.

I will send you exact details later what you can say and what you can offer to the customer to resolve such issues. We are looking for a long time collaboration.

Skills: Customer Service, Customer Support, French, French (Canadian)

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Project ID: #5914270

9 freelancers are bidding on average $27 for this job

luhoffart

Hi, French native translator and interpreter, I’m interested in helping you with your project of Customer Care Service. I have experience with phone communication; I have worked as Assistant Manager for 4 years Selling More

$25 USD in 1 day
(3 Reviews)
4.1
amazonebcatuogno

I am french and I got plenty of time. I am free anytime to peak on the phone. I understand the problem, and avalaible to discuss with you anytime you want. thanks

$25 USD in 3 days
(1 Review)
1.0
nessalit

Hi, my name is Nessa, and I am a Native French Speaker. I have worked in international call center for and I know how to handle customer complaints and help resolve issues. I am friendly and professional and would be h More

$25 USD in 1 day
(0 Reviews)
0.0
fandalaoui

A proposal has not yet been provided

$25 USD in 1 day
(0 Reviews)
0.0
Dayire

Hello, First of all, I'm a native French speaker and I'm already doing the same job for a store in amazon called XCSource, my job is to call customers and ask them to change there bad feedback in exchange of a parti More

$25 USD in 3 days
(0 Reviews)
0.0
hichambichri

Good afternoon/Bonjour, English: I was born in Montreal Canada, in the early 90's. I speak perfect French, English and French Canadian (the difference between French Canadian and French is very much like the diff More

$20 USD in 1 day
(0 Reviews)
0.0
jwheatley444

Good morning I am a native Canadian and I currently reside in America. I own a company that we provide services in the civil engineering field and in both languages, French Canadian and English. We also provide tr More

$40 USD in 1 day
(0 Reviews)
0.0
mellad29

Hello I'm from Mauritius and a native French speaker since i come from a French speaking family and attended a French speaking school for my primary education. I also took extracurricular classes in French langu More

$25 USD in 1 day
(0 Reviews)
0.0
teksols2

Hello Sir, We have gone through the details you have provided and we have already worked on a similar project before and can deliver as u have mentioned and would be pleased to work on this with you to deliver the resu More

$40 USD in 1 day
(0 Reviews)
0.0
elamache

My native language is french, and I am french from France as well as french Canadian, so i can help with french speaking customers on all ends of the spectrum. I also speak excellent english, both American and British More

$30 USD in 1 day
(0 Reviews)
0.0