Native french speaker needed for customer call service.

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You are speaking proper french and are a good talker on the phone? Then please continue to read...

We are selling our evening dresses on amazon france now and from time to time it happens, that a customer is not happy with a order for example because she is not happy with the dress, does not like the quality or the item is broken and then the customer leaves bad feedback for us on amazon. In those cases it is very difficult for us to communicate by email and resolve the problem by email.

Making a phone call to the customer and talking to her in french language would be much easier. In those cases we offer the customer to replace the item, offer a part refund if the item can be repaired or we will pay the whole shipping and return shipping costs. But most important is, that we get the customer to remove the bad feedback from the amazon website again. She can do this either in her customer account or even easier if she just write us a message on amazon with a text like "the feedback can be removed".

My problem is, that we don't speack french so we need someone to help us with this. There would be maybe 2-6 of these calls per months depends how many bad feedbacks we receive. Please place your bid for one of these cases. Sometimes a case can be resolved within a few minutes like 2-5 minutes and sometimes it is necessary to give the customer a second call to remind him to remove the feedback please.

I will send you exact details later what you can say and what you can offer to the customer to resolve such issues. We are looking for a long time collaboration.

Skills: Customer Service, Customer Support, French, French (Canadian)

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About the Employer:
( 58 reviews ) Hamburg, Germany

Project ID: #5912612

5 freelancers are bidding on average $44 for this job

luhoffart

Hi, French native translator and interpreter, I’m interested in helping you with your project of Customer Care Service. I have experience with phone communication; I have worked as Assistant Manager for 4 years Selling More

$25 USD in 1 day
(3 Reviews)
4.1
ebeneinedite

Hello, How are you since you received the French translation? I would be glad to help you resolving those issues by calling your customers in France if you want. Let me know about the cases. Best regards Ebene ine More

$30 USD in 2 days
(2 Reviews)
3.0
yvonneajudua

A proposal has not yet been provided

$25 USD in 1 day
(0 Reviews)
0.0
elamache

My native language is french, and I am french from France as well as french Canadian, so i can help with french speaking customers on all ends of the spectrum. I also speak excellent english, both American and British More

$30 USD in 1 day
(0 Reviews)
0.0
wouscht

Hallo ich spreche franzoesich weil es meine 2te mutter sprache ist :) villeicht koennen wir ja chatten mfg ----------------------------------------------------------------------

$111 USD in 1 day
(0 Reviews)
0.0