Man power calculation

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The work is entirely based on a call center.

Points to describe the same:

1.A normal call center projects month forecast volumes have been considered at 100%

[url removed, login to view] forecast volume has been divided by the number of days in the month, considering the month has 31 days.

[url removed, login to view] consider a standard average handling time (AHT ) ie the time taken to handle the volumes, we consider the AHT that has been proposed by the clients at 150.

[url removed, login to view] the occupancy ie the % of time the the call center agent has been active on the call.

[url removed, login to view] the above factors we arrive at the calls /agent can handle by a simple calculation of (8*60*60*AHT/occupancy)

6.(8*60*60) is nothing but 8 hrs that an agents will be active in the system * 60 mins *60 secs.

[url removed, login to view] we will achieve at the no of agents on calls will be by dividing the day volume by the call/agent

[url removed, login to view] shrinkage which is nothing but he no of agents that i should would not be present in the system at 16% & also the number of agents that i have already given off or holiday at 14%, we will arrive at the required manpower.

[url removed, login to view] required manpower is calculated by the number of agents on calls /(1-shrinkage %+ off %)

[url removed, login to view] we arrive at required manpower for a particular project with given volumes & AHT.

Skills: Human Resources

See more: Man power, call center number, 2 power standard, Project Man, power system, manpower, man, human power, holiday man, call center projects, call center agent, aht, volume calculation, project call volume, power system project, amp call center, project power system, forecast call, already mins, volume points, call center based projects, call center projects required, project power system based, power system based project, power center

Project ID: #4182423

2 freelancers are bidding on average ₹2750/hour for this job

LeenaKotwal

Hi I have over 10 years of experience in Human Resources, past experience in the same industry and hence understand critical to quality parameters.

₹3000 INR / hour
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msp451dgl

Hi friend, I can do this work with your satisfy needs and wants.

₹2500 INR / hour
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