In Progress

Support/Maintenance Contract for a client


We are an IT consulting firm that is into Web and Lotus Application development

We have a multinational corporation here in Nigeria that we normally do business with

and we need to draw up a Supplier support/maintenance contract that covers the following amongst other things

1. Application support for some of our already existing applications


Applications should be grouped into two or three categories

category one - High priority

category two - mid priority

category three - low priority

Each of these categories will have a cost model and support frequency model attached to it

other issues can include phone support call

Online resolution

periodic training of 1st level support staff

Description of three tier level support to include FAQs, 1st level support staff and developer excalation

Phone and email support

periodic system check

Bug fixes and system maintenance upgrades

support log and support tickets

Support Exclusions

Addition and modification of applications

service availability

Errors created by suppport staff modifying system

2. Cost of Application development/service cost

one of the other factors we need to agree on is application development cost

this is like a catalogue with the following

Web Interface design 200 dollars (covers two interfaces to choose from)

Average development cost - min of 5 days

Average testing and deployment cost - min of 5 days

Average Initial after deployment support - min of 5 days

These costs are based on development framework

We do PHP, lotus domino, multimedia, Office tools and so on

3. List of Applications

I have a list of applications developed that will form part of the support contract

This is what I have for now. Please send in you quotes


Skills: Contracts, Legal, Legal Research

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About the Employer:
( 12 reviews ) Lagos, Nigeria

Project ID: #4881782

7 freelancers are bidding on average $156 for this job


Dear Sir, We have a full service law firm operating globally. We have a team of legal experts having rich experience in international law, contract drafting and revision, trademark, copyright, patent, entertainment l More

$150 USD in 3 days
(103 Reviews)

IT lawyer, with familiarity with IMO state based businesses, please see PM!

$177 USD in 1 day
(11 Reviews)

Dear Client, I specialize in areas of intellectual property law (patent, copyright and trademarks), and the laws regulating the internet, computers, and technology. Additionally, I am an expert in the law of contracts More

$277 USD in 3 days
(9 Reviews)

We will draft contract as per your requirements. Please see PM. Thanks

$133 USD in 3 days
(9 Reviews)

I can do this job...

$230 USD in 3 days
(0 Reviews)

see pmb please

$111 USD in 3 days
(0 Reviews)

Can easily write this support contract. Legal expert with 2 years experience in writing software/applications related legal documents.

$90 USD in 3 days
(0 Reviews)

Dear Sir, Kindly check Pm for details.Thanks.

$155 USD in 3 days
(0 Reviews)