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Support/Maintenance Contract for a client

This project received 8 bids from talented freelancers with an average bid price of $165 USD.

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Employer working
Project Budget
$30 - $250 USD
Total Bids
8
Project Description

Hi,

We are an IT consulting firm that is into Web and Lotus Application development

We have a multinational corporation here in Nigeria that we normally do business with

and we need to draw up a Supplier support/maintenance contract that covers the following amongst other things

1. Application support for some of our already existing applications

=============================================

Applications should be grouped into two or three categories

category one - High priority

category two - mid priority

category three - low priority

Each of these categories will have a cost model and support frequency model attached to it

other issues can include phone support call

Online resolution

periodic training of 1st level support staff

Description of three tier level support to include FAQs, 1st level support staff and developer excalation

Phone and email support

periodic system check

Bug fixes and system maintenance upgrades

support log and support tickets

Support Exclusions

Addition and modification of applications

service availability

Errors created by suppport staff modifying system

2. Cost of Application development/service cost

one of the other factors we need to agree on is application development cost

this is like a catalogue with the following

Web Interface design 200 dollars (covers two interfaces to choose from)

Average development cost - min of 5 days

Average testing and deployment cost - min of 5 days

Average Initial after deployment support - min of 5 days

These costs are based on development framework

We do PHP, lotus domino, multimedia, Office tools and so on

3. List of Applications

I have a list of applications developed that will form part of the support contract

This is what I have for now. Please send in you quotes

Thanks

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