Elastix Call Center Module Customization

This project received 8 bids from talented freelancers with an average bid price of $1183 USD.

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Project Budget
$250 - $750 USD
Total Bids
Project Description

We would like to have the Elastix Call Center Customization as follows :

1. Support for automatic preview dialing (copy phone number, dial button).

- The possibility to realize manual outgoing calls for the login agents that could be by preview dialing/ web dialing

(or copy and paste the calling number to as softphone).

2. View on the team leader (TL) monitor :

- Team Leader of each group of agent can monitor online status, number of login agent,

- Number of agent ready to answer call, number of speaking agents, the number of calls waiting in queue, abandoned calls.

3. All calls (incoming + outgoing) will be recorded.

- Searching by date and time, contract number, agent identification, incoming line, client's telephone number.

- Begining, end and duration of each call will be displayed.

4. Dashboards (screen) :

- Shows the online status of calls by various groups / lines

- Basic statistics, such as no. of ready agents, no. of calls in the queue, max. waiting time in the queue, etc.

We would grateful to receive your quotation ASAP.

Thank you.

Best regards,

Ismed Sitepu

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