Elastix Call Center Module Customization
This project received 8 bids from talented freelancers with an average bid price of $1183 USD.Get free quotes for a project like this
Project Budget$250 - $750 USD
We would like to have the Elastix Call Center Customization as follows :
1. Support for automatic preview dialing (copy phone number, dial button).
- The possibility to realize manual outgoing calls for the login agents that could be by preview dialing/ web dialing
(or copy and paste the calling number to as softphone).
2. View on the team leader (TL) monitor :
- Team Leader of each group of agent can monitor online status, number of login agent,
- Number of agent ready to answer call, number of speaking agents, the number of calls waiting in queue, abandoned calls.
3. All calls (incoming + outgoing) will be recorded.
- Searching by date and time, contract number, agent identification, incoming line, client's telephone number.
- Begining, end and duration of each call will be displayed.
4. Dashboards (screen) :
- Shows the online status of calls by various groups / lines
- Basic statistics, such as no. of ready agents, no. of calls in the queue, max. waiting time in the queue, etc.
We would grateful to receive your quotation ASAP.
Looking to make some money?
- Set your budget and the timeframe
- Outline your proposal
- Get paid for your work
Hire Freelancers who also bid on this project
Looking for work?
Work on projects like this and make money from home!Sign Up Now
- The New York Times
- Wall Street Journal
- Times Online