Support for Fedora Linux and applications during 1 year
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1 year support for one PC and its printer, used in a website creation small business. This PC is mainly used for office work and website creation.
The support will cover
a) Fedora (presently Fedora 17) x86_64,
b) the applications and technologies installed by default in Fedora, notably SELinux, Gnome, Keyboard layout, regional and language settings, System-config-users, Gedit, GCalcTool, Nautilus, LibreOffice, Firefox, Software center, ImageViewer, Document Viewer (Evince), ScreenShot,
c) and the following applications and technologies:
+ Apache2, MySQL, MySQL Administrator, SSH server and client, automount, NFSv4 server and client, CUPS, Canon 32 bits drivers for printer Pixma IP3300 ([url removed, login to view] and [url removed, login to view]),
+ Character Map, ClipIt (or any clipboard manager), GIMP, GnuCash, Inkscape, BlueFish, Thunderbird, Konqueror, Kwrite,
+ the following Firefox' extensions: spell checking dictionaries, FlashBlock, Lazarus, Gnash,
+ the following Thinderbird's extensions: Lightning, spell checking dictionaries.
The support will consist in
1) checking if the difficulty found by [url removed, login to view] is really a bug or a misunderstanding of the concerned technology,
2) if it's a misunderstanding, explaining how to use the technology correctly,
3) searching if any bug affecting [url removed, login to view] has already been reported and, if so, providing for a hyperlink to the report,
4) fixing the said bug affecting [url removed, login to view] or teaching a workaround, at the provider's choice,
5) advising [url removed, login to view] in the choice of a solution if our needs change, or if the tool we use is not the best one for the task we want to perform.
For each case, a meaningful technical answer will be due within 2 working days, or within 12 working hours in case of emergency, i.e. if the system is unavailable or a major function of Fedora doesn't work. "Working day" (i.e. non public holidays) will have the meaning given by the law in force in the provider's country, "working hour" meaning any hour not regarded by law as holidays or night hour.
The support will be provided in English by e-mail (or by web if the provider prefers so), or by phone in case of emergency (in this case in French or in English).
The support will include the following already occurred unsolved problems:
+ Internet strangely become very slow every day at about 18:00 until manual reboot, only for this computer, though the local network works as well as ping.
+ Clipboard managers (Parcelite, ClipIt) don't work,
+ extremely frequently the printer Canon Pixma IP3300 refuses a second job after printing, and has to be unplugged and re-plugged in to print a second document, which is probably a CUPS bug.
+ and the problems which will arise during one year.
The service required may be compared to Canonical's "Ubuntu Advantage Essential Server", sold 246€/year, though the frame is not exactly the same.
[url removed, login to view]
[url removed, login to view]
For instance "Ubuntu Advantage Essential Server" includes access to a knowledge database not required here. On the other hand, support for office applications are not included in "Ubuntu Advantage Essential Server".
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