M2E Magento Integration Cant Track Direct Database Changes

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We are having an issue with our M2E Magento Integration with eBay. Everything seems to work fine as in listing items and removing items. However we are having an issue with the application when it comes to tracking direct database changes. We have an application that imports our inventory directly into Magento so the QTY levels and Status changes frequently. For some reason the application does not recognize any of these changes. We have the Checkbox checked off to track direct DB changes. When we make changes in magento those changes are immediately synchronized.

We need someone that has experience with fixing this problem.

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