I have been working with contact center technologies in various platform such as Genesys, UCB, Cisco UCUM, etc.. for the past 10 year with various application support and as system architecture for designing the contact center. This includes managing IVR, AA, Post call survey and reporting databases are one of few expertise.
Handling all types of media such as Email, Web chat, Web call back and setting up of routing strategies wont be an issue. Including outbound/inbound companions
I do have sufficient knowledge with Call recording and evaluation platform.
Customer service campaigns and handling all interactions I have got more experience.
Thanks
Prem