IVR questionary to evaluate post Customer Service

Closed

Imagine a 1-4 groups of customer service representatives who are attending inbound/outbound calls.

Once sessions/calls are finished customer call is redirected to an IVR, where customer has opportunity to evaluate ver all customer service performance with 1-6 simple questions such as : How do you rate our representative? Was issue solved? etc .

I must have opportunity to determinate follwoing options after keypad is pressed:

[url removed, login to view] to a SIP/PSTN

[url removed, login to view]: so customer can record his voice/opinion

Each answer has a set of options that customer can dial in his phone keypad and answers are stored into MySQL for reporting purposes.

Reports : Fresh and minimalistic appeareance is required.

Access to GUI:

Supervisor must only access his group/team answers online

Admnistrator can access all groups online

Controls:

Pick up date control to deteminate range of date : From Date to Date

Combo box: to select group , imagine these values : Group 1,Group 2,Group 3,Group 4, etc.. All groups

Fields in report:

Date/time

From: This shows from where/what representative call was answered

Question 1 answer value

Question 2 answer value

Question 3 answer value

Question 4 answer value

Question 5 answer value

If some question answer value is a recording it must be a link to appropiate recording.

Download report : xls or csv

Download audios: The idea is to download all audios at once.

Statistics dashboard: date, week ,month, year

IVRs answered

Bar or line graph showing count of answers per question

Requirements:

At end of project it must be installed in 3 cloud server instances , where each box has a centos 6.x already installed

Skills: Asterisk PBX, MySQL

See more: post it graph, online customer service representative, graph how to, customer service questions, voice recording online, voice record online, online voice recording, it customer service, 10 keypad, sip dial, post a service, online Customer service, ivr voice, IVR recording, inbound customer service, evaluate, customer service, Customer service representative, customer service online, customer representative, asterisk dashboard, inbound voice outbound voice, xls performance dashboard, centos mysql performance, inbound outbound voice project

Project ID: #5020961

11 freelancers are bidding on average $1319 for this job

meral

hi. i can do web&ivr for you.please check my feedback, i have more then 12 years experience with asterisk.

$2061 USD in 30 days
(101 Reviews)
7.7
sritechnocrat

Hello Sri Technocrat will provide fully interactive application/website for your project. As per the detail, Sri Technocrat will provide three template functional schemes and sample pages to make your choice for lay More

$789 USD in 30 days
(17 Reviews)
6.5
tektrix1

hello , we are group voip/web professional having extensive experience in asterisk and freeswitch/plivo . We are expert at IVRs in Freeswitch as well as in Asterisk. . . You can check my profile on freelancer.com to More

$1333 USD in 7 days
(17 Reviews)
6.3
WebBizSolution

Dear Customer, We are European Website Development company (SafetyBis Ltd) can finish your project very fast and on professional level. Not the cheapest you will find, but I think you will find our pricing afforda More

$1777 USD in 15 days
(14 Reviews)
6.2
asteriskguruvw

I have done a lot of asterisk projects. Please look to my profile and see the feedback. Your project is pretty simple for me. I will do the voip part and someone else the web part. It is possible to pass the call to th More

$1000 USD in 25 days
(130 Reviews)
6.0
Hariomtechnology

Hello , We are one of the best programming team here on freelancer. We have got 85+ feedbacks (reviews). Please see our recent work --> http://ontariostreets.ca , (HTML5) http://www.mylienmachine.com , htt More

$789 USD in 18 days
(19 Reviews)
6.0
romonzaman

hello sir, i have expereinces on both web development and voip application development as well.. i can help you on this please contact me thanks mohammad

$1888 USD in 20 days
(22 Reviews)
5.5
jcarusone1650

I have done a similar type solution for a travel card company. I would create an AGI script which would control all the calls and a PHP based user interface. I can provide more details if needed.

$888 USD in 7 days
(1 Review)
3.8
kygeek

I have the skills and experience required to take on this project for you. I propose a ruby script that drives the IVR and database handling of the questionaire. For the report end of this project. I suggest the usag More

$711 USD in 7 days
(2 Reviews)
2.9
vasix

Hello, I already did this post-call IVR for our call center (with less options, but quite similar scenario). I will have no issues implementing that for you. Best regards,

$500 USD in 7 days
(1 Review)
2.1
Anthonus

Hello, I am a Canadian Technology developer. And I operate as a business (www.abelcanada.com). I have VOIP experiences since 1998. I am an Asterisk expert. I have been developing technology since 1986 and am a Hard More

$2777 USD in 45 days
(0 Reviews)
0.0
reflexsoft2

Dear Sir we have studied your reauirements and are ready to provide u the same We offer a full array of services and solutions to meet each customerÕs current and long-term needs. So our technology Innovation init More

$555 USD in 14 days
(0 Reviews)
0.0